Katelyn Troup
Nacogdoches
Summary
Administrative professional with 15+ years of experience in medical, financial, and legal operations. Expert in high-volume scheduling, crisis coordination, and compliance-driven documentation with a focus on precision and steady operational support.
Overview
2026
2026
years of professional experience
Work History
Service Coordinator / Scheduler
FESA (Federal Employee Service Association)
Nacogdoches, TX
01.2025 - 01.2026
- Coordinated 40–100 daily outbound contacts to schedule nationwide benefit appointments
- Managed multi-time zone scheduling aligned with state licensing requirements
- Built tracking tools to monitor lead accuracy and appointment ratios
Support Staff Member
Burke Mental Health
Nacogdoches, TX
2024 - 2025
- Managed scheduling for prescribers, case managers, and therapists
- Served as first contact for clients in crisis; coordinated emergency response when required
- Maintained EHR documentation in strict HIPAA compliance
- Verified insurance and processed co-pays
- Assisted with onboarding and workflow training for new staff
Financial Relationship Consultant
Regions Bank
Nacogdoches, TX
01.2018 - 01.2023
- Oversaw daily branch operations and internal audits
- Processed estate settlements, POA documentation, and deceased account administration
- Ensured compliance with federal banking regulations and audit standards
- Performed high-security vault operations and fraud mitigation
Operations Representative
Etech Global Services
Nacogdoches, TX
01.2017 - 01.2018
- Managed high-volume client communications and maintained detailed CRM documentation.
Loan Processor
Covington Credit
Nacogdoches, TX
01.2016 - 01.2016
- Processed credit applications and maintained compliant loan documentation.
Paralegal Intern
Fairchild, Price, Haley & Smith, LLP
Nacogdoches, TX
01.2016 - 01.2016
- Organized case files and supported attorneys with research and court filings.
- Earlier career includes customer-facing and cash-handling roles emphasizing operational reliability and service accuracy.
Education
Associate of Applied Science - Paralegal Studies
Center for Advanced Legal Studies
Houston, TexasSkills
- Multi-Provider Scheduling
- HIPAA Compliance
- EHR / EMR Documentation
- Audit Preparation
- Estate & Legal Processing
- Crisis Coordination
- Insurance Verification
- Fraud Mitigation
- Cross-Functional Team Support
- Salesforce CRM
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Electronic Health Records
- 10-Key & High-Volume Data Entry
Timeline
Service Coordinator / Scheduler
FESA (Federal Employee Service Association)
01.2025 - 01.2026
Financial Relationship Consultant
Regions Bank
01.2018 - 01.2023
Operations Representative
Etech Global Services
01.2017 - 01.2018
Loan Processor
Covington Credit
01.2016 - 01.2016
Paralegal Intern
Fairchild, Price, Haley & Smith, LLP
01.2016 - 01.2016
Support Staff Member
Burke Mental Health
2024 - 2025
Associate of Applied Science - Paralegal Studies
Center for Advanced Legal Studies