Katelyn Vogts

• Prepared high-quality espresso beverages according to established recipes and standards.
• Maintained cleanliness and organization of workstations to ensure efficient service flow.
• Engaged with customers to provide exceptional service and address inquiries effectively.
• Operated espresso machine and brewing equipment, ensuring proper function and maintenance.
• Collaborated with team members to optimize workflow during peak hours for improved service speed.
• Assisted in inventory management by tracking stock levels of coffee beans and supplies.
• Adapted quickly to changing customer demands, demonstrating flexibility in task execution.
• Supported training of new staff on beverage preparation techniques and customer interaction protocols.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained regular and consistent attendance and punctuality.
• Created seasonal beverage menu, driving increased interest and sales during holiday periods.
• Used POS system to accurately enter orders and process payments.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

I have taken multiple college courses while I was in high school. Some of those include public speaking, psychology, English composition 1 and 2. All of these courses help with communication in the work place.