Katelyn Whisenhunt

St Petersburg,FL

Summary

Proven in enhancing customer satisfaction and sales at Style Inc, I excel in problem-solving and teamwork. My experience includes training staff at Hooters Restaurant to boost revenue through upselling, and mastering high-pressure situations at Tiki Docks. Achieved consistent sales targets by leveraging strong customer service and attention to detail.

Overview

years of professional experience

Work History

Server Trainer

Hooters Restaurant

06.2023 - Current

Trained new team members on restaurant procedures, menu items, and performance standards
Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Implemented upselling techniques, boosting overall revenue for the restaurant.
Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.

Host/ Server

Tiki Docks

11.2021 - 05.2023

Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Sales Associate

Style Inc

03.2018 - 10.2021

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Education

Boca Ciega High School

Gulfport, FL

Skills

Teamwork and Collaboration

Friendly and Helpful

Customer Service

Problem-Solving

Timeline