Katelyn Wilke
Harper
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Medical Assistant
Methodist Physicians Hill Country
05.2024 - Current
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Managed patient scheduling and coordinated appointments to optimize clinic efficiency.
- Maintained accurate electronic health records using EHR systems, enhancing data accessibility for medical staff.
- Educated patients on treatment plans, medications, and follow-up care to improve adherence and outcomes.
Pharmacy Technician
HEB Pharmacy
01.2023 - Current
- Managed prescription processing and medication dispensing in compliance with regulatory standards.
- Trained and mentored new pharmacy technicians on operational procedures and customer service excellence.
- Ensured accuracy in medication inventory management using advanced pharmacy software systems.
- Assisted pharmacists in preparing compounded medications, enhancing workflow efficiency and patient care quality.
- Maintained comprehensive records of controlled substances, ensuring compliance with state regulations and pharmacy policies.
- Collaborated with healthcare professionals to provide optimal recommendations for patient medication therapy management.
Medical Office Specialist
Methodist Physicians Hill Country
06.2023 - 04.2024
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Processed insurance claims accurately, ensuring timely reimbursement for services rendered.
- Maintained electronic health records with precision, enhancing data integrity and accessibility.
- Assisted in training new staff on office protocols and software systems to ensure seamless operations.
- Coordinated communication between patients and medical staff to facilitate effective treatment plans.
- Implemented process improvements that streamlined patient check-in procedures, reducing wait times.
- Enhanced patient experience by addressing inquiries and resolving issues promptly and professionally.
- Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.
Patient Access Registrar
Hill Country Memorial Hospital
08.2016 - 11.2019
- Streamlined patient registration processes to enhance efficiency and reduce wait times.
- Ensured accurate data entry into electronic health record systems for patient information.
- Coordinated insurance verification procedures, improving patient financial transparency.
- Provided training and mentorship to new staff on registration protocols and systems.
- Analyzed patient access metrics to identify areas for process improvement and implement solutions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
Senior Pharmacy Technician
CVS Pharmacy
12.2014 - 07.2016
- Supervised daily pharmacy operations, ensuring compliance with state and federal regulations.
- Trained and mentored junior pharmacy technicians, enhancing team efficiency and performance.
- Managed inventory control processes, optimizing stock levels and minimizing waste.
- Assisted in improving workflow efficiency by implementing new procedures for medication dispensing.
- Collaborated with healthcare professionals to provide optimal patient care through accurate medication management.
- Resolved customer inquiries effectively, fostering positive relationships and trust within the community.
Education
Bachelor of Science - Bachelor in Healthcare Administration
Walden University
Minneapolis, MN08-2027
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
Certification
- CMA - Certified Medical Assistant
- First Aid/CPR Certified
- CPhT - Certified Pharmacy Technician
Timeline
Medical Assistant
Methodist Physicians Hill Country
05.2024 - Current
Medical Office Specialist
Methodist Physicians Hill Country
06.2023 - 04.2024
Pharmacy Technician
HEB Pharmacy
01.2023 - Current
Patient Access Registrar
Hill Country Memorial Hospital
08.2016 - 11.2019
Senior Pharmacy Technician
CVS Pharmacy
12.2014 - 07.2016
Bachelor of Science - Bachelor in Healthcare Administration
Walden University