Hi, I’m
Katelyn Jade Germana
Winchester,KY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
years of professional experience
1
Certification
Work History
Haven Home Care
Cleaning Crew Member
01.2022 - 12.2023
Job overview
- Worked with elderly and disabled clients to help clean their homes and bring about peace of mind. Worked with up to 6 clients per week and came in to clean 1-2 times per week for each client.
MAXIMUS FEDERAL SERVICE
Customer Service Representative
11.2019 - 02.2021
Job overview
- Worked as a health insurance marketplace representative to start. Promoted to Dual Medicare-Marketplace representative. Promoted once again to Tier 2 Representative.
- Enrolled hundreds of beneficiaries and consumers into medicare advantage plans as well as health insurance marketplace plans.
- Take calls enroll consumers into marketplace health insurance give beneficiaries information about Medicare enroll beneficiaries into Medicare advantage plans
Education
Montgomery County High School, Mount Sterling, KY
High School
06.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
Certification
- Food Handler Certification
- Driver's License
Hobbies
Writing, speaking and reading fantasy book series
Timeline
Cleaning Crew Member
Haven Home Care
01.2022 - 12.2023
Customer Service Representative
MAXIMUS FEDERAL SERVICE
11.2019 - 02.2021
Montgomery County High School
High School
- Food Handler Certification
- Driver's License
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