Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Hi, I’m

Katelyn Jade Germana

Winchester,KY
Katelyn Jade Germana

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
years of professional experience
1
Certification

Work History

Haven Home Care

Cleaning Crew Member
01.2022 - 12.2023

Job overview

  • Worked with elderly and disabled clients to help clean their homes and bring about peace of mind. Worked with up to 6 clients per week and came in to clean 1-2 times per week for each client.

MAXIMUS FEDERAL SERVICE

Customer Service Representative
11.2019 - 02.2021

Job overview

  • Worked as a health insurance marketplace representative to start. Promoted to Dual Medicare-Marketplace representative. Promoted once again to Tier 2 Representative.
  • Enrolled hundreds of beneficiaries and consumers into medicare advantage plans as well as health insurance marketplace plans.
  • Take calls enroll consumers into marketplace health insurance give beneficiaries information about Medicare enroll beneficiaries into Medicare advantage plans

Education

Montgomery County High School
Mount Sterling, KY

High School
06.2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Problem Resolution

Certification

  • Food Handler Certification
  • Driver's License

Hobbies

Writing, speaking and reading fantasy book series

Timeline

Cleaning Crew Member

Haven Home Care
01.2022 - 12.2023

Customer Service Representative

MAXIMUS FEDERAL SERVICE
11.2019 - 02.2021

Montgomery County High School

High School

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Katelyn Jade Germana