Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katelynn Beckham

Puyallup

Summary

Dynamic professional with a proven track record at Amazon, excelling in customer service and team leadership. Enhanced operational efficiency through effective scheduling and problem-solving, resulting in improved customer satisfaction. Skilled in organizational management and decision-making, consistently delivering results in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Amazon
08.2019 - Current
  • Assisted in daily operations by coordinating team schedules and activities.
  • Supported management in implementing new procedures to enhance efficiency.
  • Handled customer inquiries and resolved issues promptly to maintain satisfaction.
  • Maintained accurate records of inventory and supplies for department use.
  • Supported amazon drivers with deliver and scheduling drop for Amazon Fulfillment Centers
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Daycare Receptionist

Unity Childrens University
06.2017 - 08.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Education

High School Diploma -

Lincoln High School
Tacoma, WA
06-2017

Skills

  • Customer service
  • Time management
  • Problem-solving
  • Team motivation
  • Scheduling and planning
  • Organizational skills
  • Team leadership
  • Decision-making

Timeline

Assistant Manager

Amazon
08.2019 - Current

Daycare Receptionist

Unity Childrens University
06.2017 - 08.2019

High School Diploma -

Lincoln High School

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