Katelynn Carter
Macon
Summary
Dedicated server with exceptional customer service skills and strong cash handling expertise. Proven ability to enhance guest engagement and deliver quality experiences in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Server
IHOP
Macon, GA
02.2025 - Current
- Managed cash register operations, accurately processing payments and handling transactions.
- Trained new servers on menu items, service standards, and operational procedures.
- Assisted in inventory management by tracking stock levels and reporting shortages to management.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales Associate
Boost Moblie
Macon, GA
07.2025 - 07.2025
- Trained new associates on sales techniques and product knowledge, promoting a collaborative learning environment.
- Developed personalized solutions for each customer''s unique communication needs, resulting in increased satisfaction and loyalty.
- Provided exceptional after-sales support by answering questions, troubleshooting issues, and recommending accessories or upgrades as needed.
- Participated in ongoing training opportunities to stay current with industry developments and enhance my skills as a knowledgeable cell phone sales associate.
- Built strong relationships with customers, resulting in repeat business and positive referrals.
- Resolved customer complaints quickly and professionally, turning negative situations into opportunities for relationship building and future sales.
Intern
Middle Georgia
Macon, GA
01.2024 - 02.2025
- Assisted lead teacher in developing lesson plans and instructional materials.
- Coordinated with staff to maintain classroom organization and resource availability.
- Provided administrative support, including grading assignments and tracking student progress.
- Enhanced classroom management by implementing clear guidelines and expectations for student behavior.
- Evaluated student performance through formative assessments, offering targeted feedback to guide improvement efforts.
- Increased parent engagement by providing regular updates on student progress and organizing parent-teacher conferences.
- Supported special education students by collaborating with case managers to modify instructional materials and provide tailored support when needed.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
Team Member
Urban Air Trampoline and Adventure Park
Macon, GA
01.2024 - 02.2025
- Facilitated guest experiences by providing information and support throughout the park.
- Collaborated with team members to enhance overall customer satisfaction and engagement.
- Resolved guest inquiries and concerns promptly, enhancing overall visitor experience.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Bachelor of Science - Elementary Education
Middle Georgia State University
Macon, GA05-2029
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Safe food handling
- Sales expertise
- Quality control
- Food safety practices
Languages
English
Full Professional
Interests
- Team Sports
- Dancing
- Enjoy participating in dancing for overall physical and mental well-being
- Community Cleanup
- Advocacy Campaigns
- Fundraising Events
- Youth Development Programs
Timeline
Sales Associate
Boost Moblie
07.2025 - 07.2025
Server
IHOP
02.2025 - Current
Intern
Middle Georgia
01.2024 - 02.2025
Team Member
Urban Air Trampoline and Adventure Park
01.2024 - 02.2025
Bachelor of Science - Elementary Education
Middle Georgia State University