KATELYNN CHAFFEE
Fort Wayne,IN
Summary
Motivated, customer-orientated professional with over 3 years of experience in executive management, accounting services and customer service. Currently pursuing my MBA at the University of St. Francis to advance my knowledge and skills within the business field. Driven to provide success and advancement within my company and career.
Overview
6
6
years of professional experience
Work History
Executive Director
National Association of Forensic Counselors
2022.09 - Current
- Manage and oversee daily business operations
- Make important executive and financial decisions to ensure maximum success and productivity within the company
- Utilize QuickBooks to process payroll, bookkeeping, reconcile bank statements, process invoices and pay necessary taxes
- Build strong relationships with customers, vendors, and partners to ensure successful execution of business strategies
- Develop growth strategies and oversee the successful execution of new initiatives
- Manage and oversee operations for the organizations annual conference of 200 plus people
- Vet member applications for approval or denial based on requirements and standards set by the organization.
Director of Member Relations
National Association of Forensic Counselors
2021.09 - 2022.09
- Established and maintained relationships with members, providing timely and professional customer service
- Developed and executed a comprehensive member relations strategy to ensure satisfaction and retention of current members
- Created and maintained comprehensive membership databases and records
- Managed and oversaw employees to ensure maximum productivity
- Efficiently trained new employees on daily office responsibilities and data entry.
Intern
Hand In Hand Comprehensive Therapy
2021.08 - 2021.09
- Carefully observed and sat in on client therapy sessions to gain knowledge in the field of Occupational Therapy
- Thoroughly cleaned and organized toys, games and other materials used in the clinic after therapy sessions
- Engaged with clients to help guide therapy sessions
- Gathered materials for the therapist to use during the therapy sessions
- Reflected and discussed sessions with the therapist to gain further knowledge and apply previous knowledge to what was observed.
Member Relations Specialist
National Association of Forensic Counselors
2019.07 - 2021.09
- Managed a high volume of incoming requests from members, providing personalized and timely responses while maintaining a high degree of customer service
- Processed membership applications, renewals, and payments in a timely manner
- Maintained accurate records of membership data in the organization's database.
Data Clerk and Office Assistant
BRC Rubber and Plastics Inc.
2018.06 - 2019.06
- Assisted with data entry, filing, and other clerical tasks as requested by the supervisor
- Performed cleaning and organizational services as needed
- Traveled to different plants as necessary to do data entry.
Education
Master's - Master of Business Administration
University of St. Francis
Fort Wayne, IN05.2025
Bachelor's - Health and Exercise Science: Kinesiology
University of St. Francis
Fort Wayne, IN01.2021
Skills
- Business Management
- Customer Service
- Time Management
- Organizational Skills
- New Hire Processing
- Quickbooks - 3 years
- Bookkeeping - 3 years
- Payroll Processing -3 years
Timeline
Executive Director
National Association of Forensic Counselors
2022.09 - Current
Director of Member Relations
National Association of Forensic Counselors
2021.09 - 2022.09
Intern
Hand In Hand Comprehensive Therapy
2021.08 - 2021.09
Member Relations Specialist
National Association of Forensic Counselors
2019.07 - 2021.09
Data Clerk and Office Assistant
BRC Rubber and Plastics Inc.
2018.06 - 2019.06
Master's - Master of Business Administration
University of St. Francis
Bachelor's - Health and Exercise Science: Kinesiology
University of St. Francis
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