Katelynn Harvey
Stephenville,TX
Summary
Dynamic and results-driven professional with extensive experience in training and mentoring at Rodeo Roots. Proven ability to enhance team performance through effective coaching and constructive feedback. Skilled in food safety and customer service, consistently improving satisfaction levels and operational efficiency. Committed to fostering a supportive and motivated work environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress Trainer
Rodeo Roots
11.2024 - 02.2025
- Trained new waitstaff on menu knowledge and customer service standards.
- Implemented effective training programs to enhance team performance and efficiency.
- Developed onboarding materials that streamlined the training process for new employees.
- Mentored junior waitstaff, fostering a supportive learning environment.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
Retail Sales Associate
TJ Max
09.2024 - 11.2024
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed inventory levels, ensuring accurate stock availability and timely replenishment.
- Trained new sales associates on product knowledge and effective sales techniques.
- Maintained visually appealing merchandise displays to enhance customer experience.
- Collaborated with team members to achieve sales targets and improve store performance.
Delivery Driver
Domino's Pizza
01.2024 - 05.2024
- Navigated delivery routes efficiently to ensure timely package arrivals.
- Inspected vehicles daily for safety compliance and maintenance needs.
- Managed loading and unloading of goods, maintaining organization in cargo areas.
- Communicated with dispatch to confirm delivery schedules and address issues promptly.
- Utilized GPS technology to optimize route planning and reduce travel time.
- Trained new drivers on best practices for safety and efficient deliveries.
Food Service Manager
Firehouse Subs
06.2020 - 08.2023
- Assisted in maintaining food safety standards and sanitation protocols.
- Supported inventory management by tracking stock levels and ordering supplies.
- Collaborated with kitchen staff to ensure efficient meal preparation and service.
- Helped train new employees on operational procedures and customer service techniques.
- Reviewed and approved employee schedules and timesheets.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Education
No Degree - Kinesiology
Tarleton State University
Stephenville, TX05-2028
High School Diploma -
Crandall High School
Crandall, TX05-2023
Skills
- Team motivation
- Body language awareness
- Role modeling
- Constructive feedback
- Food safety awareness
- Coaching and mentoring
- Patience and tact
- Verbal and written communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Graduated High Honors
- Supervision of 10+ team members
- Resolved product issue through consumer testing.
Certification
- Food Management License - 2023-2028
- Drivers License
Languages
English
Native or Bilingual
Spanish
Elementary
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Software
Microsoft Word
Microsoft Excel
Google Sheets
POS
Microsoft Office
Adobe Photoshop
Interests
Law
Team Building
Timeline
Waitress Trainer
Rodeo Roots
11.2024 - 02.2025
Retail Sales Associate
TJ Max
09.2024 - 11.2024
Delivery Driver
Domino's Pizza
01.2024 - 05.2024
Food Service Manager
Firehouse Subs
06.2020 - 08.2023
No Degree - Kinesiology
Tarleton State University
High School Diploma -
Crandall High School