Katelynn Kilduff
Aurora,CO
Summary
Service professional with a strong work ethic and exceptional customer service skills. Proven ability to increase sales through suggestive selling and effective team collaboration. Adept at cash handling and guest engagement, consistently delivering outstanding experiences while adapting to high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Piper Inn
Denver, CO
12.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
Bartender
HD Tavern
Breckenridge, CO
01.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Sales Manager
DaBella
Denver, CO
02.2023 - 12.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Education
High School Diploma -
Colorado State University of Pueblo
Pueblo, COSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- High volume dining
- Team collaboration
- Suggestive selling
- Positive and professional
- Adaptable and flexible
Timeline
Server
Piper Inn
12.2024 - Current
Sales Manager
DaBella
02.2023 - 12.2024
Bartender
HD Tavern
01.2023 - Current
High School Diploma -
Colorado State University of Pueblo