Katelynn Knapp
Orlando
Summary
Flexible Attractions Attendant with proven customer service skills to meet the demands of a busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences. Outgoing Cast members elevate guest expectations by offering world-class service while promoting exciting amusement events and attractions. Offering proven guest service and cash handling experience in a fast-paced environment to facilitate fun activities and food and beverage support. Performs shift requirements in adherence to rules and safety procedures.
Overview
7
7
years of professional experience
Work History
Kilimanjaro Safaris Attractions Cast Member
Walt Disney World Resort
08.2022 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Assisted in the smooth operation of attractions by efficiently managing wait times and crowd control.
- Maintained safety standards by conducting regular inspections and addressing potential hazards promptly.
- Collaborated with fellow cast members to ensure seamless teamwork and coordinated efforts for optimal guest satisfaction.
Parking Attendant Cast Member
Walt Disney World Resort
07.2021 - 08.2022
- Enhanced customer satisfaction by efficiently directing vehicles to available parking spaces.
- Maintained a safe and secure parking environment by conducting regular patrols and reporting any suspicious activity.
- Assisted with traffic flow during peak hours, ensuring smooth entry and exit for all patrons.
- Provided exceptional customer service, addressing inquiries and resolving any parking-related issues.
Sales Associate
Bath & Body Works
07.2020 - 05.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Receptionist
State Farm Steve Tarrant
10.2018 - 08.2019
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Ranch Hand
Sangamon River Horse Stables
09.2017 - 03.2018
- Improved ranch efficiency by implementing modern agricultural practices and techniques.
- Provided comprehensive care for horses including grooming and exercising as needed.
- Maintained equipment and ranch structures.
- Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow, and removing debris.
- Cared for about 12 horses by feeding, watering, and cleaning their stalls to have a clean place to come back to after being outside all day.
Education
Associate of Arts - General Studies
Valencia College
Orlando, FLAssociate of Arts -
Parkland College
Champaign, ILHigh School Diploma -
Centennial High School
Champaign, IL05.2020
Skills
- Queue management
- Exceptional communication
- Safety awareness
- Tour Guiding Experience
- Performance under pressure
- Teamwork and Collaboration
Accomplishments
I became a trainer in parking to teach new cast members how to be safe and to be effienct onstage.
Timeline
Kilimanjaro Safaris Attractions Cast Member
Walt Disney World Resort
08.2022 - Current
Parking Attendant Cast Member
Walt Disney World Resort
07.2021 - 08.2022
Sales Associate
Bath & Body Works
07.2020 - 05.2021
Receptionist
State Farm Steve Tarrant
10.2018 - 08.2019
Ranch Hand
Sangamon River Horse Stables
09.2017 - 03.2018
Associate of Arts - General Studies
Valencia College
Associate of Arts -
Parkland College
High School Diploma -
Centennial High School
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