KATELYNN MARZANO
Tahlequah,Oklahoma
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
3
3
years of professional experience
Work History
Bartender/Shift Leader
Kroner and Baer Pub
08.2021 - Current
- Provide energetic and polite customer service to all individuals
- Expertise and knowledge of all products available
- Responsible for financial accounts at the end of each shift
- Trained seven new hires
Retail Sales Member
A Vintage Boutique
08.2020 - 11.2020
- Responsible for opening the store and preparing it for shoppers
- Arranging displays, folding clothes, and assisting customers
- Accountable for closing the store and organizing the checkout
Texas Roadhouse
05.2020 - 11.2020
- Accommodate guests, while presenting a cheerful and kind attitude
- Multitask and prioritize responsibilities while helping others
- Preparing for the next day and checking out cash/ credit receipts
Lead Hostess/Server
El Jarocho Mexican Restaurant
05.2020 - 08.2020
- Modified seating chart, while corresponding with servers
- Monitored the telephone, while receiving orders and consulting with the kitchen
- Promoted to a server within four months
- Collaborated with customers and managed tickets
- Trained seven new employees and planned work schedules for hostesses
- Traveled to five separate locations to help onboard new employees
- Designed social media pages, and promoted goods and services
Education
Bachelor of Liberal Arts - Communication, Corporate Communication, Business
Northeastern State University
Tahlequah, OKSkills
- Service Quality Enhancements
- Security Procedures Adherence
- Team Supervision
- Team Meetings
Additional Information
- SCHOLASTIC HONORS / VOLUNTEER EXPERIENCE , Phi Eta Sigma Aug. 2019 - May 2020 Dean’s Honor Roll Fall 2019, Spring 2020 Enactus Fall 2019 - Spring 2020
Timeline
Bartender/Shift Leader
Kroner and Baer Pub
08.2021 - Current
Retail Sales Member
A Vintage Boutique
08.2020 - 11.2020
Texas Roadhouse
05.2020 - 11.2020
Lead Hostess/Server
El Jarocho Mexican Restaurant
05.2020 - 08.2020
Bachelor of Liberal Arts - Communication, Corporate Communication, Business
Northeastern State University
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