Summary
Overview
Work History
Education
Skills
Timeline
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Katelynn McQueen

Spring,TX

Summary

Skilled benefits specialist with broad experience and outstanding customer service, as well as healthcare and employee benefits. Skilled in handling inbound and outbound calls with good multitasking and problem solving abilities. Dedicated to thoroughly and accurately resolving customer concerns with critical thinking and knowledgeable solutions.

Overview

4
4
years of professional experience

Work History

Benefits Specialist

Alight Solutions
08.2022 - 01.2024
  • Assisted employees with enrolling in benefits plans and explained plan options
  • Reviewed eligibility for medical insurance coverage and other benefit plans
  • Answered customer inquiries via phone and e-mail
  • Assisted customers in navigating through website features and functions to locate desired information

Customer Service

Nordstrom
09.2021 - 01.2022
  • Stocked designated items on shelves, end caps and displays
  • Stocked merchandise, clearly labeling items, and arranging according to size or color
  • Maintained accurate inventory records by regularly performing stock counts and audits

Daycare Teacher

Kids R Here
07.2020 - 09.2021
  • Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems
  • Childcare experience (3 yrs.)
  • Encouraged creativity and hands-on activities
  • Taught basic language skills including reading, phonics and writing

Education

High school diploma -

Oak Ridge High School
The Woodlands, TX
05.2020

Skills

  • Healthcare Benefits
  • Organizational Skills
  • Verbal and written communication
  • Curriculum Development
  • Writing Skills
  • Customer Service
  • Call center experience

Timeline

Benefits Specialist

Alight Solutions
08.2022 - 01.2024

Customer Service

Nordstrom
09.2021 - 01.2022

Daycare Teacher

Kids R Here
07.2020 - 09.2021

High school diploma -

Oak Ridge High School

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Katelynn McQueen