Katelynn Mobley

• Make outbound and receive inbound calls with the intent of promoting company services; 90% phone based
• Interview patients/members via phone to gather personal/sensitive information in order to determine eligibility for various government programs
• Utilize Centauri's systems to ensure appropriate questions are asked
• Interpret and explain information such as eligibility requirements and application details
• Use probing questions to clarify eligibility data with patient or member
• Compile, record, and evaluate personal and financial data in order to determine eligibility
• Understand and agree to role-specific information security access and responsibilities
• Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies
• Read, understand and agree to security policies and complete all annual security and compliance training

• Assist in monitoring student activities for the purpose of maintain a safe environment conducive to learning.
• Assist computer lab teachers in the evaluation of student progress and with the grading of student work.
• Assist with student and parent orientations.
• Assist in the organization, administration, and supervision of student testing and assessment.
• Develop and maintain a regular equipment cleaning and maintenance schedule for computer lab equipment.
• Learn, diagnose, and support a wide range of software to aid in the instruction of students.

I left due to health concerns that have now since been resolved.

• Handled customer complaints and inquiries in a courteous and efficient manner.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Developed strong customer relationships and loyalty through effective communication.
• Responded to telephone inquiries and complaints following standard operating procedures.

• Ensured all customer files were updated regularly with current information.
• Implemented quality assurance measures throughout the document processing process.
• Performed data entry tasks with accuracy and speed using 10-key calculator.
• Helped refund student loans to students after researching if it is a true amount owed to the student.

• Performed clerical duties such as filing paperwork, answering phones, copying documents.
• Worked one-on-one with struggling or special education students requiring additional support.
• Conducted assessments to identify student learning needs and progress.
• I worked as a Cosmetology Aide from December 2022 - March 2023 & then as a Pre - K Aide from July 2023 - September 2023
• Monitored student performance during tests and quizzes while providing guidance when needed.
• Collaborated with teachers, administrators, parents, and other staff members to ensure best practices in the classroom.

I left due to my daughter being sick and I needed to be able to work from home to be with her, but she is all better now.

• Handled customer complaints and inquiries in a courteous and efficient manner.
• Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
• Developed strong customer relationships and loyalty through effective communication.
• Responded to telephone inquiries and complaints following standard operating procedures.
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Performed clerical duties such as filing paperwork, answering phones, copying documents.
• Worked one-on-one with struggling or special education students requiring additional support.
• Collaborated with teachers, administrators, parents, and other staff members to ensure best practices in the classroom.
• Monitored student performance during tests and quizzes while providing guidance when needed.

I left here due to having to move.

• Tracked industry developments and identified opportunities for growth within target markets.
• Developed innovative solutions for reducing costs while improving quality of service delivery.
• Collaborated with internal teams to optimize customer experience and increase revenue.
• Built relationships with customers through proactive outreach initiatives to maximize ROI potential.
• Coordinated patient billing processes, improving accuracy and reducing discrepancies in financial records.
• Facilitated daily operations of business office, ensuring compliance with healthcare regulations and policies.

• Processed medical records requests from outside providers according to facility, state, and federal law.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Maintained patient records in compliance with security regulations.

• Managed multiple tasks and met time-sensitive deadlines.
• Corresponded with clients through email, telephone, or postal mail.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Maintained confidentiality of information regarding clients and company.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Expertly utilized scheduling software to schedule appointments for imaging services.
• Performed general administrative duties such as filing, faxing, and copying documents, as required.
• Efficiently handled a high volume of incoming calls from patients and referring physicians.
• Successfully managed multiple tasks simultaneously while meeting deadlines.
• Maintained records accurately by entering data into the computer system quickly and accurately.
• Proficient in medical terminology related to radiology and imaging procedures.
• Followed up on all no-show and canceled appointments ensuring proper notification was received.

• Managed daily operations of clinical office including answering phones, responding to emails and other administrative duties.
• Implemented strategies that improved operational efficiency within the clinic environment.
• Skilled in managing all aspects of patient scheduling including appointment reminders and follow-ups.
• Ensured compliance with healthcare regulations by following all relevant laws, codes and standards.
• Excelled in providing excellent customer service, responding to inquiries promptly.
• Knowledgeable of medical terminology and HIPAA regulations.
• Coordinated with internal departments to ensure efficient workflow within the clinic setting.
• Drafted letters for government and commercial clients, providing verification of specific diagnoses and clinical results.
• Verified and reconciled service charges with insurance companies and payment providers.

• Updated patient records, medical histories, and contact information for traceability.
• Scanned and documented new patient information in electronic health records for registration purposes.
• Processed payment transactions for cash, checks, and credit and debit cards.
• Collected co-payments and co-insurance and issued appropriate receipts during check-in.
• Greeted patients and visitors in a friendly manner to ensure a positive experience.
• Scheduled appointments, managed calendars, and coordinated meetings efficiently.
• Maintained confidentiality of personal and financial information, protecting patient rights and complying with regulations.
• Checked patient insurance, demographic, and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.

• Collaborated with other departments and teams within the organization concerning Accounts Receivable matters.
• Researched discrepancies between invoices and payments received, identifying potential errors or issues for resolution.
• Communicated regularly with customers regarding payment status, inquiries, disputes.
• Maintained effective relationships with customers by providing prompt response to inquiries and resolving any issues that may arise.
• Developed and implemented procedures to ensure timely collection of all outstanding accounts receivable.
• Assisted with month-end closing activities, including preparation of journal entries and account reconciliations.
• Posted incoming payments and advance deposits to maintain daily cash receipts journal.
• Processed customer payments accurately and posted them to appropriate accounts in a timely manner.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.

• Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
• Managed approximately 40+ calls or more per day about pharmacy claims.

• Provided administrative support by preparing invoices, reports, memos, letters, financial statements and other documents.
• Maintained professional communication with clients through emails and phone calls in a timely manner.
• Audited accounts receivable aging reports on a regular basis to identify outstanding balances owed to the company.
• Managed daily incoming and outgoing mail including packages, courier services.
• Created and maintained filing systems for organizing documents, records, and correspondence.
• Performed data entry tasks accurately to ensure accuracy of financial records.
• Ensured the accuracy of all financial transactions by verifying all documents before submitting them for processing.
• Prepared monthly bank reconciliations using appropriate software applications.
• Conducted research on various topics related to business operations as needed.
• Utilized problem solving skills to resolve discrepancies in customer accounts quickly and efficiently.
• Organized meetings by scheduling appointments and reserving conference rooms as required.

• Excelled at balancing the cash drawer daily with a high degree of accuracy.
• Reconciled discrepancies between physical count of stock against records on computer system.
• Accurately processed refunds, exchanges and voids according to company policy.
• Collected payment from customers via cash or credit cards.
• Greeted each customer entering the store with enthusiasm and politeness.
• Enforced loss prevention procedures to reduce shrinkage.
• Processed credit and debit card transactions accurately using POS system.