Katelynn Velez
Waterbury
Summary
Results-driven and customer-focused professional with 6 years of experience in the retail industry, specializing in roles including Sales Associate, Customer Experience Manager, and Framing Manager. Proven track record of delivering outstanding service that enhances customer satisfaction, fosters loyalty; and drives business growth. Adept at identifying client needs, curating tailored experiences, and leading teams to uphold the highest standards of customer care and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatcher
Precise HVAC Home Services
Bristol, CT
03.2026 - Current
- Coordinated daily dispatch operations to ensure timely service delivery for HVAC installations and repairs.
- Oversaw communication between field teams and customers, enhancing service experience and satisfaction levels.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Customer Experience Manager
Five Below
Waterbury, CT
10.2024 - 02.2027
- I oversee daily store operations, including opening and closing procedures. I manage the safe, ensuring proper cash handling and security. I focus on delivering exceptional customer satisfaction by providing product knowledge and addressing customer needs. I also handle inventory management and lead front-end engagement to ensure smooth and efficient checkout processes, contributing to a positive shopping experience.
Manager
Carter's, INC
Waterbury, CT
07.2025 - 01.2026
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Unarmed Security Guard
Lake Compounce
Bristol, CT
03.2025 - 06.2025
- Monitored premises to ensure safety and security of guests and staff.
- Conducted regular patrols to identify and address potential hazards.
- Responded promptly to incidents, maintaining calm and professionalism under pressure.
- Collaborated with local law enforcement during emergencies for efficient resolution.
Front End Supervisor
Restaurant Depot
04.2024 - 10.2024
- I led the team to improve productivity, optimize checkout processes, and reduce waiting times. I ensured inventory accuracy, compliance, and streamlined workflows to boost efficiency and sales.
Framing Manager
Michael's Arts and Crafts
06.2023 - 03.2024
- Crafted custom frames and prepared artwork with specialized tools. Delivered personalized customer service, including design consultations and sales processing. Managed inventory and organized customer orders. Utilized framing software and Microsoft Office 365 for order fulfillment and communication.
Sales Associate. Customer Experience Manager
Michael's Arts and Crafts
06.2020 - 06.2023
- Greeted customers and provided expert advice on a diverse product range. Managed transactions and promoted store specials and rewards programs. As PT CEM, cash management and order fulfillment duties. Maintained store operations, including opening and closing procedures.
Education
Associate of Science - Criminal Justice
Post University
Waterbury, CTWilby High School
Waterbury, CT01-2020
Skills
- Customer Service
- Product Knowledge
- Inventory Management
- Problem-Solving
- Adaptability
- Active listening
- Teamwork
- Leadership
- Project Management
- Data Entry and Analysis
- Workforce Management and training
- Quality Assurance and Attention to detail
Certification
Class D Security
Timeline
Dispatcher
Precise HVAC Home Services
03.2026 - Current
Manager
Carter's, INC
07.2025 - 01.2026
Unarmed Security Guard
Lake Compounce
03.2025 - 06.2025
Customer Experience Manager
Five Below
10.2024 - 02.2027
Front End Supervisor
Restaurant Depot
04.2024 - 10.2024
Framing Manager
Michael's Arts and Crafts
06.2023 - 03.2024
Sales Associate. Customer Experience Manager
Michael's Arts and Crafts
06.2020 - 06.2023
Associate of Science - Criminal Justice
Post University
Wilby High School