Katelynn Withun
Lehigh Acres
Summary
Adaptable professional with a strong background in the restaurant industry. Known for exceptional multitasking and problem-solving skills, consistently delivering high-quality service while enhancing team collaboration and guest satisfaction.
Overview
5
5
years of professional experience
Work History
Server
Portobellos Italian Restaurant
Johnson City, TN
07.2025 - 04.2026
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Assisted in menu knowledge, effectively recommending dishes and beverages to patrons.
- Managed order accuracy, coordinating with kitchen staff to deliver timely meals.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with team members to optimize service flow during peak hours.
- Adapted quickly to changing environments, demonstrating flexibility in a fast-paced setting.
- Engaged with guests to gather feedback, enhancing overall service quality based on input received.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Handled cash transactions efficiently, processing payments and managing tips responsibly.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Shift Manager
Wendys Restaurant
Kingsport, TN
02.2023 - 11.2025
- Supervised daily restaurant operations to ensure high standards of service and food quality.
- Trained and mentored team members on food safety protocols and customer service excellence.
- Managed inventory levels, ensuring timely restocking to minimize shortages and excess waste.
- Implemented process improvements that enhanced efficiency in order preparation and delivery times.
- Collaborated with upper management to develop effective scheduling strategies that optimized labor costs.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Server
Texas Roadhouse Restaurant
Kingsport, TN
11.2023 - 10.2024
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu recommendations, enhancing guest dining experience.
- Maintained cleanliness and organization of tables and dining areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
High School Diploma -
Plam Acres High School
Lehigh Acres, FL05-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Professional appearance
- Safe food handling
- Sales techniques
- Wine service
- Shift management
- Point of sale (POS) system operations
- Team player
Languages
English
Native or Bilingual
Timeline
Server
Portobellos Italian Restaurant
07.2025 - 04.2026
Server
Texas Roadhouse Restaurant
11.2023 - 10.2024
Shift Manager
Wendys Restaurant
02.2023 - 11.2025
High School Diploma -
Plam Acres High School