KATELYN YASEMIN SPENCER

• Addressing customer and resident's complaints/concerns via phone, email, or in-person conversations
• Increased lease renewals and leases by building strong relationships with tenants and customers
• Streamlined the leasing process for prospective residents resulting in higher conversion rates and maintained occupancy
• Organize community events and manage social media
• Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels
• Assists property manager in purchase orders
• Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect's needs
• Maintained detailed records of tenant interactions, enabling effective communication across team members when addressing ongoing issues or requests
• Schedule and communicate with vendors for work as needed
• Creating email blasts and documents/signage for the property

(A local cake decor artist hired me as I finished my last semesters as her first assistant for her 10 year old, self-owned business.)

• Create batches of large and small orders efficiently to meet deadlines
• Ensure that entire workplace is cleaned, stocked, and prepared for smooth production
• Time managing orders and deliveries on schedule for every customer
• Assist manager on any request that is desired, but also preforming extra duties proactively to increase moral and efficiency
• Neatly package and ship orders quickly

(Covid-19 caused the store to close temporarily in 2020, so I inevitably decided to quit and complete school, then enter the Human Resource workforce.)

• Lead employee that provided guidance and instruction for new and existing team members through training and comfortable relationships that created trust
• Create and decorate engaging furniture rooms to entice customers, advertise products, and generate sales
• Run store's personal Instagram page buy taking over 200+ visually appealing photos and posting merchandise for customer consumption virtually, while also directing engaging with customers to answer questions and bring in-store sales
• Understand customer needs and wants to create a pleasurable shopping experience, create clientele relationships, and strong customer loyalty
• Merchandising, mapping and categorizing products for the store layout in a digestible and appealing manner to customers
• Preformed physical and and technical duties such as heavy lifting and operating POS software

• Engage with customers though strong knowledge of products to increase sales and loyalty
• Successfully manage storefront single handedly during all levels of foot traffic in order for managers to have increased office hours
• Attentiveness of visual appeal and cleanliness to uphold standards and brand integrity

• Have organized time management for prompt delivery to uphold/exceed store goal
• Communicate with customers joyfully to create a positive experience and returning customers
• Efficiently multitask duties at once such as drive-thru, registers, and food assembly
• Maintain peak cleanliness and organization for increased customer satisfaction
• Run hot machinery properly to follow safety procedures

• Early shifts that require time management abilities and positive outlook to engage with customers
• Preparation of food products while communicating with customers
• Team coordination to run operations smoothly and fairly distribute task such as food prep and register

• Lead cake decorator that fulfilled special orders, created interesting and fun designs, and completed on-call cake needs
• Interact with customers with company ice-cream tricks and performances to entertain and create an experience that drives clientele
• Sanitize and clean to exceed policy standards
• Inventory management and product forecasting