Katera Henley
Brooksville,MS
Summary
- Dedicated Customer Service employee with good communication skills, multitasking abilities, and knowledge of the technical components to provide great service delivery. Committed to maintaining professional service by overcoming customer objections as well as being a true team player.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Circle K
Birmingham, AL
05.2020 - 04.2021
- Worked both independently and collaboratively
- Attended training and symposiums to improve overall knowledge and understanding.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Associate
Starksville , MS
09.2019 - 06.2020
- Organized racks and shelves to maintain store visual appeal.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked the store system for merchandise at other sites.
- Answered customer questions.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Associate of Science - Dental Hygiene
East Mississippi Community College
Scooba, MS05.2023
Skills
- Lab Equipment Operation
- Verbal and Written Communication
- Database Research
- Microsoft Office
- Time Management
- Well-spoken
- Telephone Management
- Computer Proficiency
- Solving Customer Concerns
- Cash Register Operations
- Patient and Empathetic
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Circle K
05.2020 - 04.2021
Sales Associate
09.2019 - 06.2020
Associate of Science - Dental Hygiene
East Mississippi Community College
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