Kateria ONeal
West Palm Beach,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Mental Health Technician
SandyPines Residential Treatment Center
Tequesta, FL
01.2023 - 06.2025
- Monitor progress and make adjustments to care plans to ensure youth achieve their treatment goals and stay on track for success.
- Provide crisis intervention and ensure safety in situations of acute need or danger.
- Maintain accurate documentation and case notes in compliance with state and federal regulations.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
Customer Service Representative
Vitacare Pharmacy
Boca Raton, FL
07.2022 - 02.2023
- Answered telephones and provided information about order status, Assisted pharmacy staff with Mail orders for prescriptions .
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Improved patient safety with diligent verification of prescriptions for accuracy and interactions.
Outreach Specialist
Palm Beach County Community Action
West Palm Beach, FL
03.2021 - 03.2022
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Patient Access Representative
Nyu Langone
Boynton Beach, FL
02.2020 - 03.2021
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Education
Diploma -
SantaLuces Community High School
Lantana Fl07.2015
Bachelor Of Business Administration - Business
Western Governors University
Salt Lake City, UTSkills
- Crisis intervention
- Progress monitoring
- Dialectical behavior therapy basics
- Case documentation
- Excellent customer service skills
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Timeline
Mental Health Technician
SandyPines Residential Treatment Center
01.2023 - 06.2025
Customer Service Representative
Vitacare Pharmacy
07.2022 - 02.2023
Outreach Specialist
Palm Beach County Community Action
03.2021 - 03.2022
Patient Access Representative
Nyu Langone
02.2020 - 03.2021
Diploma -
SantaLuces Community High School
Bachelor Of Business Administration - Business
Western Governors University