Summary
Overview
Work History
Education
Skills
Timeline
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Katerina Brooks

Miramar,FL

Summary

Qualified customer service specialist with over 6 years in fast-paced customer service/retail environments. Personable and professional under pressure. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Superior computer skills and telephone etiquette. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Court Records Specialists 1

Miami Dade Clerk Of Courts
01.2023 - Current
  • Performs typing and data entry and reviews and processes a variety of administrative and public legal documents;
  • May provide information and services to the general public and respond to inquiries and requests from attorneys, litigants, agencies, and the court;
  • Performs a combination of assignments that can require operation of document scanner equipment, personal computers, microfilm equipment, telecommunication equipment, or other records support services and technologies;
  • Performs file management and inventory control tasks;
  • Answers phones and assists customers;
  • Establishes and maintains court dockets;
  • Opens, sorts, and distributes mail;
  • May perform a variety of tasks related to an automated office environment;
  • Performs other related job duties as assigned.

School Social Work Intern

West Broward Academy
08.2024 - 12.2024
  • Developed strong rapport with students through empathetic listening and open communication, fostering trusting relationships conducive to growth.
  • Enhanced student well-being by implementing effective social-emotional learning strategies in group sessions.
  • Participated in multidisciplinary team meetings, contributing valuable insights to inform student-centered interventions.
  • Participated in ongoing professional development to stay informed of current trends and best practices in school social work.
  • Collaborated with teachers and administrators to create a supportive and inclusive school environment for all students.
  • Maintained confidentiality and ethical standards in all interactions with students, families, and colleagues.
  • Provided crisis intervention support for students experiencing emotional or behavioral challenges, ensuring timely assistance and appropriate referrals.
  • Supported the development of social skills and conflict resolution techniques among students through targeted group activities and discussions.
  • Facilitated regular communication between school staff, parents, and community agencies to optimize support systems for at-risk students.
  • Promoted positive behavior change by implementing evidence-based interventions tailored to individual student needs.
  • Assisted families in accessing community resources such as counseling services, healthcare providers, and financial support programs.
  • Responded to crises and emergency situations to provide immediate assistance to persons in need.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.

Economic Self-Sufficient Specialist

Department of Children & Family
06.2017 - 12.2022
  • Determine the eligibility of applicants and recipients for public assistance programs, including food assistance, Medicaid and temporary cash assistance
  • Responsible for calculating and authorizing monthly benefit amounts based on financial information and household composition.

Mail Carrier

United States Postal Service
11.2015 - 11.2016
  • Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed
  • Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail
  • Check mail in order to make sure the postage is correct and that the packages and letters are in proper condition for mailing.

Verification Specialist

Convey Health Solution
10.2015 - 12.2015
  • Responds to incoming calls from members and providers regarding member insurance
  • Verifying members insurance coverage to ensure necessary procedures are covered by an individual’s provider
  • Accurately update patient benefit information in the organization’s insurance system
  • Engages and collaborates with other departments as applicable
  • Provides new and existing members with the best possible.

Education

Bachelor of Science - Social Work

Florida Atlantic University
Boca Raton, FL
12-2024

Associate of Arts - Criminal Justice

Miami Dade College
04.2023

High School Diploma -

New World Hope Academy
01.2012

Skills

  • Customer Relations
  • Proficient in [MS Word, Excel, Powerpoint, MS Office]
  • Professional Demeanor
  • Teamwork and Collaboration
  • Team building
  • Professionalism

Timeline

School Social Work Intern

West Broward Academy
08.2024 - 12.2024

Court Records Specialists 1

Miami Dade Clerk Of Courts
01.2023 - Current

Economic Self-Sufficient Specialist

Department of Children & Family
06.2017 - 12.2022

Mail Carrier

United States Postal Service
11.2015 - 11.2016

Verification Specialist

Convey Health Solution
10.2015 - 12.2015

Associate of Arts - Criminal Justice

Miami Dade College

High School Diploma -

New World Hope Academy

Bachelor of Science - Social Work

Florida Atlantic University

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Katerina Brooks