LARRY HILL JR
Tucson,AZ
Summary
To pursue a career in which I can utilize my outstanding customer service and leadership skills within an interactive and growing environment. Deliver industry-leading service to every customer with knowledgeable, friendly support. Team-oriented, responsible and successful at maintaining team efficiency while meeting all customer requirements by leveraging strong multitasking, planning and problem-solving abilities. Quick learner well-versed in Healthcare operations and customer behaviors. Compassionate professional known for delivering quality service that focuses on each patient's individuality. Highly trained Behavioral Health Specialist skilled in assessing needs, identifying educational resources and developing effective treatment plans. Strong background in fostering human connections for patients and caregivers alike.
Overview
11
11
years of professional experience
Work History
Crisis Specialists 1
Solari
Tempe, AZ
01.2024 - Current
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Utilized motivational interviewing techniques to increase client engagement in treatment.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
Behavioral Health Specialist
Connections Health Solutions
Tucson, AZ
05.2023 - 12.2023
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Monitored client progress to provide continued guidance and consistent feedback to families.
Operations Supervisor
Community Bridges Inc.
Tucson, AZ
01.2022 - 03.2023
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
Behavioral Health Technician
Community Bridges
Tucson, AZ
06.2020 - 03.2023
- Assist in the transition to the most appropriate level of care available in coordination with the established treatment team
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted client rounds to check on residents.
- Performed client intake procedures according to internal standards for new admissions.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Supported patient confidentiality in accordance with HIPAA regulations.
Senior Customer Service Representative
Aetna
09.2019 - 03.2020
- Providing quality customer service and mentoring new employees
- Assisting management in training and developing
- Pay attention to detail
- Improving customer service.
Customer Service Associate
Cigna Medical Group
09.2018 - 07.2019
- Advocate One Rx
- Help clients, customers and health care providers understand our business
- Make it easy for customers to work with us
- Take ownership of their issues and do your best to resolve them over the phone the first time
- Educate customers on disease management programs and recommendations on the right healthy living programs for their needs.
Customer Service Representative
McKesson
08.2017 - 08.2018
- Under immediate supervision, ensures customer satisfaction by troubleshooting and researching customer issues, providing proper information in a timeline fashion and in a manner, that promotes continued business
- Functions as primary customer contact by receiving calls, letters and faxes from customers concerning routine account or distribution irregularities for patient assistance programs
- Investigates problems using computers systems, databases and established procedures
- Contacts customers with solutions, obtains further information to triage's call to appropriate party
- Works within established departmental guidelines.
Pharmacy Technicians Trainee
Convergys Corporation
01.2015 - 05.2017
- Preparation of medications for patients
- Completing patient paperwork related to the filling of prescription
- Assisting with insurance claims processing
- Maintaining pharmacy's safety by adhering to infection-control procedures, policies and regulations.
Transporter
Carondelet St. Joseph's Hospital
11.2013 - 11.2014
- Transported patients safely to and from different locations within the hospital including special service/treatment areas and operating rooms
- Utilized wheelchairs and moveable beds
- Comforted patients and families by offering support and encouragement
- Acted with punctuality and attentiveness to detail
- Maintained a safe, secure and healthy work environment by properly following all standards and procedures
Crisis Intervention Specialist
Solari Inc.
Tempe, AZ
01.2024 - Current
- Reduced crisis response time by implementing streamlined communication protocols between team members.
- Increased client satisfaction with thorough assessments and tailored intervention plans.
- Prevented potential crises by proactively identifying triggers and risk factors in clients'' lives.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
- Developed strong rapport with clients, establishing trust and fostering open communication channels.
Education
Bachelor Of Health Science - Nursing
Grand Canyon University
Phoenix, AZGeneral Equivalent Diploma -
Pima Community College
Tucson, AZ04.2017
Skills
- Senior leadership support
- Customer relations
- Office equipment proficiency
- Quality control
- Business development
- Call center experience
- System implementation
- Microsoft Office expertise
- Technologically savvy
- Crisis Intervention
- Clinical Assessments
- Behavioral Health
- Patient Health Assessments
- Patient Intakes
- Patient Health Education
- Treatment Plans
- Outreach Programs
- Behavioral Treatment Services
- Cognitive-behavioral therapy
- Motivational interviewing
- Empathy and compassion
- Child and adolescent therapy
- Behavior modification
- Interpersonal communication
- Psychosocial rehabilitation
- Professional ethics
- Suicide risk assessment
Timeline
Crisis Specialists 1
Solari
01.2024 - Current
Crisis Intervention Specialist
Solari Inc.
01.2024 - Current
Behavioral Health Specialist
Connections Health Solutions
05.2023 - 12.2023
Operations Supervisor
Community Bridges Inc.
01.2022 - 03.2023
Behavioral Health Technician
Community Bridges
06.2020 - 03.2023
Senior Customer Service Representative
Aetna
09.2019 - 03.2020
Customer Service Associate
Cigna Medical Group
09.2018 - 07.2019
Customer Service Representative
McKesson
08.2017 - 08.2018
Pharmacy Technicians Trainee
Convergys Corporation
01.2015 - 05.2017
Transporter
Carondelet St. Joseph's Hospital
11.2013 - 11.2014
Bachelor Of Health Science - Nursing
Grand Canyon University
General Equivalent Diploma -
Pima Community College