Katerina Krstova
Telluride,CO
Summary
Proven to excel in high-pressure environments, I leveraged strong multitasking and exceptional customer service skills, ensuring seamless service and guest satisfaction. Adept in cash handling and POS systems, I contributed to efficient operations and team collaboration, embodying reliability and adaptability.
Overview
5
5
years of professional experience
Work History
Server
Butcher And The Baker
12.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Alpinist And The Goat
06.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Bartender
Bettys Beach Cafe
03.2021 - 05.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared garnishes by evenly slicing and pitting fruits.
Server, Hostess
Lahaina Pizza Co
10.2019 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Financial Management
St Cyril And Methodius
Skopje, North Macedonia05.2019
High School Diploma -
Ljupcho Santov
Kochani, North Macedonia05.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Transactions and Cash Handling
- Reliable and Responsible
- Team Player
- Adaptable and Flexible
Timeline
Server
Butcher And The Baker
12.2023 - Current
Server
Alpinist And The Goat
06.2023 - 04.2024
Bartender
Bettys Beach Cafe
03.2021 - 05.2023
Server, Hostess
Lahaina Pizza Co
10.2019 - 05.2023
Financial Management
St Cyril And Methodius
High School Diploma -
Ljupcho Santov