Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Experience
Custom
Languages
Accomplishments
Affiliations
References
Timeline
Generic

Katerina M. Daman

Orlando,USA

Summary

Dynamic professional with extensive expertise in administrative support, experience in audit, policies and procedures implementation, payroll management for over 220 employees. Demonstrated leadership and customer service capabilities, bolstered by proficiency in Microsoft Office and UKG-Kronos. Skilled in optimizing team efficiency and ensuring compliance, fostering successful outcomes in high-pressure environments.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Department Secretary/Payroll review/Timekeeper

Orlando Health
Orlando, FL
09.2022 - Current
  • Managing Calendar for the Nursing Operations Managers, meeting planning, prepare minutes, meeting materials distribution, room set up, catering order, request audio visual equipment, follow up with the Team and record attendance.
  • Answering emails, mail distribution and submitting requests and complaints to Managers.
  • Help with onboarding process of new team members, request all access to the operating Systeme, add to mail group, set up training calendar, and other admin support needed.
  • Payroll review for more than 220 employees, review hours, enter correction, timekeeping, vacation, PTO, sick leave, and check accuracy.
  • Monitor, Order and budget control of office supplies, medical equipment and supplies for five departments in the hospital.
  • In charge of filing system, maintain employee confidential files and make follow up with HR and others department for file transfer, verification
  • Compliances and Ethics Ambassador helps with compliances and Ethics case review, conduct surveys, distribute materials to department, participate in meeting brainstorming about compliances and ethics issues.

Part-time Realtor

Keller Williams Realty
Orlando, FL
04.2020 - Current
  • Help clients find their dream home, help client sell and buy investment properties.

Customer Service Associate (Part-time)

BJ's Wholesale Club
Orlando, FL
06.2019 - 07.2019
  • Deliver great customer services to clients, help them with request, returns, upselling, offering new products and services. offering membership and gave information to new members.

Customer Service Supervisor/ HR Support

Magic broom LLC
09.2017 - 07.2019
  • Coach and Supervise house cleaner, take request, schedule cleaning time. prepare invoice, billing, help with translation and training. interpreter. inventory, buying supplies. Admin and HR support.

Social Service Assistant

Seniors First
Orlando, FL
04.2018 - 12.2018
  • Help the elderly with their food order (meals on wheels), request of house aide and others assistance. follow with case workers, Data entry, admin support, interpreter.

Executive Assistant to the Chief Operating Officer

UNDP - Economic and Social Fund for Development
Port-au-Prince , Haiti
02.2004 - 10.2010
  • Maintained accurate project records and ensured effective communication with CEOs.
  • Coordinated prompt responses to inquiries from NGOs, UN agencies, and embassies.
  • Prepared contracts, invoices, and purchase orders to support daily operations.
  • Managed executive travel arrangements, including scheduling and accommodations.
  • Organized conferences and events per executive directives for successful outcomes.
  • Developed filing systems for efficient information retrieval and document management.
  • Reviewed documents for accuracy prior to submission to COO, ensuring clarity.
  • Facilitated communication among internal teams on projects assigned by the COO.
  • Supervise Secretary, CEO Driver, Barista, cleaning staffs.

Audit Administrative Officer

SOGEBANK
Port -au-Prince, Haiti
11.1998 - 01.2004
  • Collected data and visited department managers to enhance operational insights.
  • Developed and redacted new policies and procedures for organizational compliance.
  • Distributed updated policies and procedures across departments to ensure alignment.
  • Followed up on procedure impact to assess effectiveness and inform adjustments.
  • Gathered feedback to refine procedures, fostering continuous improvement.
  • Encouraged cross-department communication to strengthen collaboration.
  • Maintained positive relationships with staff and management to promote teamwork.
  • Implemented digital and physical filing systems, boosting document organization efficiency.
  • Developed and implemented administrative procedures to improve operational efficiency.
  • Ensured compliance with all organizational policies and procedures relating to administrative operations.
  • Developed new filing systems to improve accuracy of document retrieval processes.
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Maintained positive working relationship with fellow staff and management.
  • Encouraged and improved cross-department internal communication.

Education

Real estate - Real Estate

Florida Real Estate Learning Center
Orlando, FL
03.2019

Certificat - Hospitality Business Management

orange technical college- Mid Florida Tech
Orlando, FL
06.2017

Associate's degree - Business Management

Universite Quisqueya - UAG
W.I.
01-2002

Trade school - Secretarial Science

EURO Professional Secretarial School
Haiti
08-2000

Bachelor of Science -

Valencia College
Orlando, FL

Bachelor of Science - Business And Managerial Economics

Universite Des Antilles Et De La Guyane (UAG)

High school diploma - GED

Skills

  • Customer service and support
  • Internal audit
  • Policy and procedures development
  • Multilingual communication
  • Microsoft Office proficiency
  • Upselling strategies
  • Sales expertise
  • Leadership and team building
  • Technical support
  • Supervisory experience
  • Human resources management
  • Administrative skills
  • Business management
  • Marketing strategies
  • Negotiation skills
  • Interpretation and translation
  • UKG- Kronos

Certification

  • Real Estate License
  • Customer services Gold
  • ServSafe April 2017 to April 2018
  • Certificat in Hospitality and Business Management Present
  • CPR/First Aid
  • AS Business Management August
  • Secretarial Courses Diploma Present
  • Bookkeeper Certificate Present

Languages

English, Spanish, French - Fluent

Volunteer Experience

Catholic Charities, Volunteer Food Pantry, Orlando, FL, 2017-04, Present, volunteer at the food pantry, pack, check expiration date, deliver food to person in need, receiving donation from store and organisations, record donation, interpreter, clean

Custom

  • Orlando, FL 32819
  • Katiedaman1@gmail.com
  • +1 407 668 5708
  • Authorized to work in the US for any employer

Languages

English
Full Professional
French
Native/ Bilingual
Spanish
Professional
Haitian Creole
Native/ Bilingual

Accomplishments

  • yes received 3 award at work

Affiliations

  • registered Volunteer at Catholic charity of Central Florida,
  • Volunteer at the christian Service Center Ocoee on behalf of Orlando Health
  • Compliances and ethics program embassador 2024

References

References available upon request.

Timeline

Department Secretary/Payroll review/Timekeeper

Orlando Health
09.2022 - Current

Part-time Realtor

Keller Williams Realty
04.2020 - Current

Customer Service Associate (Part-time)

BJ's Wholesale Club
06.2019 - 07.2019

Social Service Assistant

Seniors First
04.2018 - 12.2018

Customer Service Supervisor/ HR Support

Magic broom LLC
09.2017 - 07.2019

Executive Assistant to the Chief Operating Officer

UNDP - Economic and Social Fund for Development
02.2004 - 10.2010

Audit Administrative Officer

SOGEBANK
11.1998 - 01.2004

Real estate - Real Estate

Florida Real Estate Learning Center

Certificat - Hospitality Business Management

orange technical college- Mid Florida Tech

Associate's degree - Business Management

Universite Quisqueya - UAG

Trade school - Secretarial Science

EURO Professional Secretarial School

Bachelor of Science -

Valencia College

Bachelor of Science - Business And Managerial Economics

Universite Des Antilles Et De La Guyane (UAG)

High school diploma - GED

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Katerina M. Daman