Katerina Stokr
Battle Creek
Summary
Team-oriented Bakery Clerk experienced in weighing, packaging, and labeling bakery products while maintaining well-stocked inventory. Delivered exceptional customer service by attentively listening to needs and promoting merchandise with care. Demonstrated strong organizational and prioritization skills, contributing to efficient store operations and a welcoming shopping environment.
Overview
11
11
years of professional experience
Work History
Bakery Assistant
Contentinatal Pastries and Deli
Battle Creek
12.2020 - Current
- Assisted in preparing and baking a variety of pastries daily.
- Maintained cleanliness and organization of the bakery workspace.
- Operated kitchen equipment safely and efficiently for pastry preparation.
- Collaborated with team members to ensure timely fulfillment of customer orders, enhancing overall service efficiency.
- Monitored ingredient inventory and restocked supplies for production.
- Adhered to food safety standards during all baking processes.
- Assisted in decorating pastries to enhance visual appeal for customers.
- Provided exceptional customer service by answering inquiries about products.
- Maintained a clean and sanitary work area throughout the day.
- Washed preparation utensils, tools, and machinery by hand and using industrial dishwasher, segregating used utensils from clean to prevent cross-contamination.
- Set up fresh baked goods in front display, organizing for visibility, and to showcase daily specials or items with limited availability or shelf-life.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Baked cookies, muffins, breads, tarts, pies, cupcakes and other desserts.
- Assisted bakers in retrieving supplies from storage areas, supporting smooth operations during peak hours.
- Restocked shelves with freshly made products.
- Served customers at the front counter by providing product information and taking orders.
- Ensured that all safety protocols were followed while working in the bakery area.
- Provided excellent customer service by addressing inquiries promptly and courteously.
- Washed preparation utensils, tools, and machinery by hand or industrial dishwasher.
- Demonstrated knowledge of proper food handling techniques when preparing ingredients.
- Delivered excellent customer service by promptly addressing inquiries, contributing to customer satisfaction and loyalty.
- Assisted in the preparation of dough for cakes, pies and other baked goods.
- Organized raw ingredients and supplies in storage areas, moving, and sorting large bags of flour and sugar, containers of cooking oil and other ingredients.
- Followed recipes to mix dough in batches sufficient for daily production quota.
- Conducted regular inventory checks to monitor stock levels of baking supplies.
- Weighed ingredients and monitored temperatures during baking processes.
- Followed recipes to ensure consistent quality of finished products.
- Prepared fillings for pastries and other baked goods based on customer orders.
- Mixed batters according to specific recipes, ensuring accuracy in measurements.
- Actively maintained preparation line ingredient levels, replenishing supply of fillings, nuts, cheeses, and other ingredients to support uninterrupted preparation.
- Operated cash register accurately when processing customer payments.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Monitored expiration dates on ingredients and finished products.
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Inspected equipment regularly to identify any maintenance needs or malfunctions.
- Prepared a variety of baked goods including scones, cookies, and cakes according to standard procedures.
- Worked closely with head baker to plan daily production schedules.
- Operated POS system to process bakery sales transactions.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Listened to guests to understand needs and help each person select optimal products and services.
- Prepared pastry creams, fillings, icing, chocolate mousse, and other components used in decorating and filling baked goods.
- Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
Operations Manager
Contentinatal Pastries and Deli
Battle Creek
12.2020 - Current
- Oversaw daily operations of bakery and deli departments.
- Managed scheduling, training and inventory control.
- Coordinated staff schedules to optimize coverage and support operational efficiency.
- Coordinated staff schedules to ensure adequate coverage.
- Implemented quality control measures to enhance food safety and compliance standards.
- Implemented quality control measures for food preparation processes.
- Conducted regular inspections to maintain cleanliness and compliance.
- Created and managed employee schedules to optimize staffing levels.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Improved morale and management communication by creating employee recognition and rewards practices.
Deli Manager
Family Fare Supermarket
Battle Creek
05.2015 - 12.2020
- Supervised daily operations in the deli department, ensuring quality and freshness.
- Trained and mentored staff on food safety and sanitation practices.
- Managed inventory levels, ordering supplies to maintain stock availability.
- Created engaging deli displays that increased customer interest and sales.
- Implemented efficient workflow processes to improve service speed and quality.
- Resolved customer inquiries and complaints with professionalism and care.
- Scheduled shifts for deli staff, optimizing coverage during peak hours.
- Trained new employees on proper food handling techniques and safety regulations.
- Ordered necessary deli supplies to maintain stock levels.
- Monitored daily sales reports to maximize profitability.
- Supervised deli staff to ensure efficient customer service.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Resolved customer complaints in a professional manner.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Provided timely feedback and coaching to employees on performance issues.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Minimized food waste by strategically planning ingredient usage based on customer demand and product popularity.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Established policies and procedures for the safe storage and rotation of food products.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Enhanced customer satisfaction scores through effective employee training and strong customer service practices.
- Collaborated with other departments within the store to ensure smooth operations.
- Enforced company policies and procedures while maintaining a positive work environment.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Millerstone Building
Battle Creek, MISkills
- Pastry production
- Display case setup
- Bread baking
- Dough preparation
- Recipe adherence
- Recipe following
- Ingredient measuring
- Food safety compliance
- Food safety
- Food handling safety
- Quality control
- Commercial kitchen regulatory standards
- Equipment operation
- Inventory management
- Inventory restocking
- Product rotation
- Food safety
- Cleaning and sanitizing
- Workplace safety
- Staff training
- Scheduling optimization
- Time management
- Problem solving
- Effective communication
- Order taking
- Customer service
- Customer inquiries
- Upselling products
- Sales expertise
- Punctuality
- Cleanliness standards
- Customer satisfaction
- Ordering procedures
- Baking techniques
Timeline
Bakery Assistant
Contentinatal Pastries and Deli
12.2020 - Current
Operations Manager
Contentinatal Pastries and Deli
12.2020 - Current
Deli Manager
Family Fare Supermarket
05.2015 - 12.2020
Millerstone Building