Katerine Crespo De La Torre
Doral,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Organized and motivated employee seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Don Pan
Miami, FL
06.2023 - 05.2024
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Operated various kitchen equipment such as grills, ovens, steamers, fryers. in a safe manner.
- Trained new employees on proper cooking techniques and recipes according to company standards.
- Followed standard operating procedures for each recipe when preparing meals for customers' orders.
- Cultivated an environment that promotes learning, growth, respect and teamwork.
Customer Service Executive
ETECSA
, Matanzas
02.2021 - 11.2022
- Provided detailed information about products and services to customers.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Utilized computer systems to track orders, check inventory levels, process payments and update customer accounts.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Installed, configured, and maintained customer telephone systems.
- Reprogrammed existing phones to ensure compatibility with the customer's network.
Education
Bachelor of Science - Industrial Engineering
Camilo Cienfuegos
Matanzas, Cuba10-2020
Skills
- Order coordination
- Customer Service
- Customer Complaint Resolution
- Payment Collection
- Telephone management
- POS System Operation
- Team Collaboration
- Honest and Dependable
- Analytical Skills
- Computer and Microsoft Office Skills
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Customer Service Cashier
Don Pan
06.2023 - 05.2024
Customer Service Executive
ETECSA
02.2021 - 11.2022
Bachelor of Science - Industrial Engineering
Camilo Cienfuegos
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