Katerine Flores
Greenwich
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Customer service/ froster
Nothing Bundt Cakes
Port Chester
11.2025 - Current
- Guided customers through product inquiries and service requests, enhancing overall satisfaction.
- Collaborated with team members to enhance service quality and efficiency.
- Handled returns and exchanges, ensuring compliance with company policies.
- Clarified customer questions, delivering accurate information to improve their understanding.
- accurate information regarding products and services.
- Resolved customer complaints promptly, fostering trust and loyalty among clients.
- Assisted in training new staff on frosting techniques.
- Mentored baking staff in proper techniques and bakery procedures.
Breakfast Hostess/laundry
Ramada inn by Wyndham
Bloomington
07.2018 - 08.2019
- Engaged guests in conversation to understand needs and retrieve desired food items.
- Watched breakfast space to quickly identify guest and restocking needs.
- Assisted in setting up buffet line prior to meal service times.
- Assisted with food preparation and restocking of supplies.
- Handled guest inquiries and resolved concerns promptly.
- Provided menu information to guests, answered questions, and made suggestions when requested.
Education
Bachelor of Arts -
Eureka College
Eureka, IL 08.2023 - 05.2025
Associate of Arts -
Heartland Community College
Normal, IL 08.2021 - 05.2023
Normal Community High School
Normal, ILAssociate of Arts -
Heartland Community College
Normal, ILSkills
- Guest services
- Phone communication
- Hospitality
- Multitasking
- Food preparation
- Team collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer service/ froster
Nothing Bundt Cakes
11.2025 - Current
Bachelor of Arts -
Eureka College
08.2023 - 05.2025
Associate of Arts -
Heartland Community College
08.2021 - 05.2023
Breakfast Hostess/laundry
Ramada inn by Wyndham
07.2018 - 08.2019
Normal Community High School
Associate of Arts -
Heartland Community College