Katerine Giraldo
Orlando
Summary
Dedicated server with a strong focus on exceptional customer service, guest engagement, and food safety practices, enhancing overall dining experiences and ensuring guest satisfaction.
Overview
2
2
years of professional experience
Work History
Server
Mamazzitagastrobar
Orlando, FL
09.2024 - 01.2026
- Provided exceptional customer service, ensuring guest satisfaction through attentive dining experiences.
- Managed multiple tables efficiently, demonstrating strong time management and multitasking skills.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Assisted in training new servers on menu knowledge and service standards.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations.
- Recommended menu items based on customer preferences, enhancing overall dining experience.
- Handled customer complaints professionally, resolving issues to promote positive experiences.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
Duolatinbistro
Orlando, FL
01.2024 - 08.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in menu recommendations, enhancing guest dining experiences.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
High School Diploma -
Instituto De Technologic IUT
Caracas,Venezuela07-2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Team collaboration
- Sales expertise
- Food safety practices
- Dining area maintenance
- Tableside etiquette
- Table setting
- Menu presentation
- Bill computation
- Multitasking and organization
- Liquor, wine, and food service
- Positive and professional
- Responsible beverage service
Timeline
Server
Mamazzitagastrobar
09.2024 - 01.2026
Server
Duolatinbistro
01.2024 - 08.2024
High School Diploma -
Instituto De Technologic IUT