Katerine Molina Vizuete

1. Customer Service:

• Taking Orders: Accurate order-taking is key. Many pubs have both food and drink specials,repeat orders for clarity, and ensure nothing is overlooked.
• Up-selling: Encourage guests to order extras (e.g., appetizers, sides, drinks, or desserts) without being pushy. It helps improve sales and enhances the customer experience.

Key Skills for a Mexican Restaurant Manager:

• Team Training & Development: Ensure that your staff is well-trained on the menu,and handling cash. Regularly motivate your team and offer opportunities for growth.
• Handling Complaints: ensuring that any problems are resolved effectively while maintaining customer satisfaction.

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.