Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Activities and interests
Work Availability
References
Quote
Activities and interests
References
Generic

Kateryna Solokha

Boca Raton,FL

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Team player with proven track record of success in developing and implementing strategies to grow and improve business operations. Highly organized and possesses excellent communication and interpersonal skills. Effectively collaborates with colleagues and builds strong relationships. Knowledgeable Manager of cargo operations with strong background managing wide range of business operations. Adept at developing and implementing new strategies with strong understanding of industry landscape. Motivated self-starter quickly adapts to changing environments and manages multiple tasks simultaneously. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

CREW AGENT

Princess Cruise Lines Ltd.
01.2023 - 04.2023
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Negotiated with managers, promoters and union officials regarding client contractual rights and obligations.
  • Instituted effective strategies for recruiting and managing diverse talent roster.
  • Developed and sustained extensive database of contacts, helping future clients with networking.

MANAGER FOR CARGO TRANSPORTATION

Danviar Company, Transportation And Logistic
06.2020 - 11.2020
  • Developed and implemented web-based tracking systems for improved monitoring.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Organized records of vehicles, schedules and completed orders.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Monitoring and analysis of logistics costs
  • Coordination of the work of drivers

CUSTOMER SERVICE AGENT

Princess Cruise Lines Ltd.
03.2018 - 01.2020
  • Answered constant flow of customer calls with minimal wait times.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Provided primary customer support to internal and external customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

MARINE AGENT

Stevedore Company "Southern Region"
01.2015 - 01.2018
  • Made recommendations to government on status of engineering and technical issues and provided estimated repair dates.
  • Supervised other engineers and crew members and trained for routine and emergency duties.
  • Prepared designs for construction and repair of marine craft and floating structures.
  • Planned and supervised construction vessels.

Education

Teacher of Law, Teacher of History - Diploma Specialist, History

Mykolaiv National University
Ukraine
01.2016

Skills

  • Business Correspondence
  • Problem-Solving Skills
  • Product Sales
  • Contract Rider Development

Languages

Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Full Professional
Spanish
Elementary

Additional Information


Driving: Full current clean driving license

Computing: ECDL gratifications in MS world, Access, Power Point and Excel.


Timeline

CREW AGENT

Princess Cruise Lines Ltd.
01.2023 - 04.2023

MANAGER FOR CARGO TRANSPORTATION

Danviar Company, Transportation And Logistic
06.2020 - 11.2020

CUSTOMER SERVICE AGENT

Princess Cruise Lines Ltd.
03.2018 - 01.2020

MARINE AGENT

Stevedore Company "Southern Region"
01.2015 - 01.2018

Teacher of Law, Teacher of History - Diploma Specialist, History

Mykolaiv National University

Activities and interests

I enjoy current affairs and travelling

I enjoy drawing and read books

I am gym lover 

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References

References available upon reguest 

Quote

Use your health, even to the point of wearing it out. That is what it is for. Spend all you have before you die; and do not outlive yourself.
George Bernard Shaw

Activities and interests

I enjoy current affairs and travelling

I enjoy drawing and read books

I am gym lover 

References

References available upon reguest 

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Kateryna Solokha