Katey Baca
Albuquerque,NM
Summary
Dynamic professional with extensive experience in customer service and team leadership at Southwest Meats. Proven ability to enhance customer relations and optimize operations through effective decision-making and multitasking. Skilled in money handling and fostering a positive work environment, consistently achieving sales goals and improving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Southwest Meats
Albuquerque, NM
08.2024 - Current
- Assisted in inventory management ensuring accurate stock levels.
- Advertising and gaining new customers for the business.
- Optimizing time by giving tasks equally between me and employees.
- Developed strong working relationships with staff, fostering a positive work environment.
- Organizing and filing important documents and sensitive information.
Sales Associate
Ross Dress for Less
Albuquerque, NM
03.2022 - 08.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained clean and organized sales floor, ensuring merchandise was visually appealing.
- Processed transactions efficiently using point-of-sale systems, reducing wait times for customers.
- Collaborated with team members to achieve store sales goals, fostering a supportive environment.
- Trained new associates on customer service protocols and store policies, promoting consistency in operations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier Team Lead
Churches Chicken
Albuquerque, NM
04.2020 - 10.2021
- Supervised daily cash register operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on customer service best practices and company policies.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Education
High School Diploma -
West Mesa High School
Albuquerque, NMNo Degree - Real Estate
Central New Mexico Community College
Albuquerque, NMSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Adaptability and flexibility
- Computer skills
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Southwest Meats
08.2024 - Current
Sales Associate
Ross Dress for Less
03.2022 - 08.2024
Cashier Team Lead
Churches Chicken
04.2020 - 10.2021
High School Diploma -
West Mesa High School
No Degree - Real Estate
Central New Mexico Community College