Katey Caceres
Waterbury ,CT
Overview
10
10
years of professional experience
Work History
Server
Michael's Tap Room
05.2022 - 12.2024
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently while prioritizing guest needs and requests.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Contributed to inventory management by monitoring stock levels.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Director's Assistant/HACCP Coordinator
Gallucci's Fine Foods
06.2023 - 06.2024
- Developed and implemented strategic initiatives to enhance operational efficiency across departments.
- Facilitated training sessions to enhance team capabilities and promote continuous professional development.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Maintaining contracts up to date, as well as performing 10 audits every month insuring compliance both internally and externally.
- Assisting in completing and passing our annual USDA audit
- Keeping a positive relationship with clients, employees, manufacturers partners and USDA partnership.
Assembler
Belimo Americas
02.2021 - 11.2022
- Assembled components according to specifications, ensuring quality and accuracy in production processes.
- Operated hand tools and machinery, maintaining safety protocols throughout assembly operations.
- Collaborated with team members to streamline workflows, enhancing efficiency in production timelines.
- Inspected finished products for defects, implementing corrective actions as needed to uphold standards.
- Increased production efficiency by assembling components quickly and accurately.
- Collaborated effectively with team members to meet production targets consistently.
- Demonstrated flexibility in adapting to various types of assemblies, allowing for seamless transition between different projects as needed.
Bank Teller
Union Savings Bank
11.2019 - 12.2020
- Processed customer transactions accurately and efficiently, enhancing service delivery.
- Assisted customers with account inquiries and financial product information, improving satisfaction.
- Managed cash drawer, ensuring adherence to security protocols and balancing funds daily.
- Collaborated with team members to resolve complex customer issues, fostering teamwork.
- Conducted regular audits of transactions to ensure compliance with banking regulations.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Counted and packaged currency and coins.
Assistant Manager
Lucky Brand
11.2017 - 03.2020
- Led daily operations to enhance team efficiency and service quality.
- Analyzed performance metrics to identify trends and drive strategic decision-making.
- Facilitated communication between departments to align goals and improve project outcomes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coordinated inventory management, ensuring optimal stock levels and minimizing waste.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
Merchandising Manager
Charlotte Russe
08.2014 - 03.2018
- Developed and executed merchandising floor plans to enhance product visibility and drive sales growth.
- Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
- Interacted with customers to obtain feedback and drive satisfaction.
- Analyzed market trends to optimize inventory levels and improve product assortment.
- Collaborated with cross-functional teams to design impactful promotional displays and signage.
- Led training sessions for staff on best practices in merchandising techniques and customer engagement.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
Education
Psychology
Naugatuck Valley Community College
Waterbury, CTHigh School Diploma -
Danbury High School
Danbury06-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Multitasking and organization
- Customer service
- Microsoft
- Excel
- POS Systems
- Training
- Scheduling
Timeline
Director's Assistant/HACCP Coordinator
Gallucci's Fine Foods
06.2023 - 06.2024
Server
Michael's Tap Room
05.2022 - 12.2024
Assembler
Belimo Americas
02.2021 - 11.2022
Bank Teller
Union Savings Bank
11.2019 - 12.2020
Assistant Manager
Lucky Brand
11.2017 - 03.2020
Merchandising Manager
Charlotte Russe
08.2014 - 03.2018
Psychology
Naugatuck Valley Community College
High School Diploma -
Danbury High School