Katey Johnson
South Glens Falls
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Receptionist
Innovative Products of America
Woodstock
07.2024 - 08.2025
- Delivered high-quality customer service at all times.
- Managed phone line, routing calls to relevant personnel.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Handled customer inquiries and provided information about products and services.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted with special projects assigned by management when required.
Cashier
Tops
New Paltz
06.2021 - 05.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Cashier
ShopRite
West Milford
09.2019 - 03.2020
- Handled cash, credit, and digital payments accurately.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
Cashier
Stop & Shop
Ringwood
09.2017 - 09.2019
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Daily balancing of cash drawer
Education
Bachelor of Arts - Journalism
SUNY New Paltz
New Paltz, NY12-2022
Associate of Science - Journalism
Bergen Community College
Paramus, NJ05-2019
Skills
- Customer service
- Phone management
- Cash handling
- Data entry
- Product knowledge
- Effective communication
Timeline
Receptionist
Innovative Products of America
07.2024 - 08.2025
Cashier
Tops
06.2021 - 05.2022
Cashier
ShopRite
09.2019 - 03.2020
Cashier
Stop & Shop
09.2017 - 09.2019
Bachelor of Arts - Journalism
SUNY New Paltz
Associate of Science - Journalism
Bergen Community College
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