Kathalina Sirimanotham
Diboll,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, invoicing, dispatching, and database management. Recognized for exemplary customer service and team collaboration.
Overview
12
12
years of professional experience
Work History
911 Dispatcher Lead
ADCOM911
Commerce City, CO
11.2016 - Current
- Provided orientation sessions for newly hired dispatchers; assisted them with learning CAD systems and other job related software.
- Participated in drills designed to test emergency preparedness procedures; documented results for review.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Provided pre-arrival instructions to callers in life threatening situations.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Performed administrative duties such as scheduling shifts for other dispatchers, updating training materials and preparing performance reviews.
Recruiting Specialist
Commerce City Police Department
Commerce City, CO
09.2024 - 04.2025
- Scheduled interviews between hiring managers and applicants.
- Reviewed resumes and applications to evaluate experience level and suitability for position.
- Performed reference checks on selected candidates prior to hire.
- Assisted in developing a diversity recruitment strategy to attract underrepresented groups into the organization's workforce.
- Developed and executed recruiting plans for various departments.
- Advised management on best practices in interviewing techniques and use of assessments.
- Collaborated with hiring managers to assess needs, develop job descriptions, define competencies required for each role.
- Analyzed trends in applicant flow data to identify areas that need improvement.
Police Cadet
Commerce City Police Department
Commerce City, CO
04.2024 - 07.2024
- Participated in training exercises designed to improve skills related to patrol duties.
- Maintained accurate records for all police equipment assigned to the unit.
- Created detailed reports on daily activities for review by supervisors.
- Provided support to police officers during investigations and patrols.
- Adhered to departmental policies and regulations governing operations.
- Performed administrative tasks such as data entry into computer systems or filing paperwork.
Customer Service Cashier
The Home Depot Inc
Firestone, CO
01.2015 - 11.2016
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Maintained accurate records of transactions using the point-of-sale system.
- Processed credit card transactions accurately and efficiently.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Balanced cash drawers at the end of each shift.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
Assistant Store Manager
Express
Broomfield, CO
08.2013 - 12.2014
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Supervised cash handling processes to ensure accuracy of transactions.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
Sales Associate
Victoria's Secret PINK
Broomfield, CO
08.2013 - 12.2013
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
Education
High School Diploma -
Westminster High School
05-2013
Skills
- Team leadership
- Conflict resolution
- Multitasking and prioritization
- Verbal and written communication
- Teamwork and collaboration
- Stress tolerance
- Dependable and responsible
Timeline
Recruiting Specialist
Commerce City Police Department
09.2024 - 04.2025
Police Cadet
Commerce City Police Department
04.2024 - 07.2024
911 Dispatcher Lead
ADCOM911
11.2016 - Current
Customer Service Cashier
The Home Depot Inc
01.2015 - 11.2016
Assistant Store Manager
Express
08.2013 - 12.2014
Sales Associate
Victoria's Secret PINK
08.2013 - 12.2013
High School Diploma -
Westminster High School