Katharina Colassante Favareto
Long Branch,NJ
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
7
7
years of professional experience
Work History
Manager
Bom Dia Demais
Long Branch, New Jersey
10.2017 - 08.2024
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Wait Staff Member
Bom Dia Demais
Long Branch, NJ
07.2017 - 10.2017
- Greeted and welcomed customers, providing them with menus.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Took beverage orders from patrons and served drinks promptly.
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Answered questions about menu selections and made recommendations when requested.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Processed payments accurately using cash registers or point-of-sale systems.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Followed all safety procedures when handling hot plates or sharp objects.
- Complied with health department regulations regarding sanitation standards when handling food items.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Managed multiple tasks simultaneously while remaining organized under pressure.
Education
High School Diploma -
Long Branch High School
Long Branch, NJ06-2018
Skills
- Staff Development
- Contract Management
- Operations Management
- Performance Management
Timeline
Manager
Bom Dia Demais
10.2017 - 08.2024
Wait Staff Member
Bom Dia Demais
07.2017 - 10.2017
High School Diploma -
Long Branch High School