Katharine Burke
Joliet,IL
Summary
Accomplished Triage Nurse and Hospice Case Manager with a proven track record at Vitas Hospice, adept in training and mentoring with a strong emphasis on dependability and positive attitude. Expert in enhancing team efficiency and patient care through meticulous workflow coordination and empathetic communication, achieving optimal outcomes in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Lead Cashier
Pilot Flying J Travel Center
07.2024 - Current
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Triage Nurse
Vitas Hospice
01.2020 - 02.2024
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their well-being.
- Obtained case history and gathered triage information to determine the appropriate avenue for care.
- Coordinated with nursing and adjunct staff to accommodate different types of visits.
Hospice Case Manager
AMITA St. Thomas
01.2018 - 12.2019
- Collaborated with interdisciplinary team members for optimal patient outcomes in end-of-life care.
- Facilitated family meetings to address concerns or conflicts surrounding end-of-life decisions, promoting open dialogue among loved ones during challenging times.
- Developed individualized patient care plans, addressing the physical, emotional, and spiritual needs of patients and families.
- Enhanced team efficiency through consistent documentation practices that ensured accurate record-keeping for clinical review meetings.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Tinley Park, IL08-2015
Associate of Science - Nursing
Joliet Junior College
Joliet, IL12-2005
Skills
- Training and coaching
- Customer assistance
- Training and mentoring
- Point of sale operation
- Manager support
- Dependability
- Cash drawer reconciliation
- Workflow coordination
- Tactfulness
- Hospitality and accommodation
- Accountability
- Positive attitude
Timeline
Lead Cashier
Pilot Flying J Travel Center
07.2024 - Current
Triage Nurse
Vitas Hospice
01.2020 - 02.2024
Hospice Case Manager
AMITA St. Thomas
01.2018 - 12.2019
Bachelor of Science - Nursing
Chamberlain College of Nursing
Associate of Science - Nursing
Joliet Junior College
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