KATHARINE MACDONALD
Flagler Animal Hospital
Palm Coast,Florida
10
years of professional experience
Results-driven professional with extensive experience team leadership and team management, skilled in customer satisfaction. Proven ability to implement strategies that drive growth and ensure compliance with company standards.
Work History
Client Service representative/supervisor
8 Months- General office work, answering phones and taking messages, making appointments, scheduling meetings, filing and record-keeping, office supply ordering, coordinating work-related social events, running errands such as banking and document delivery, and general cleaning of work area and reception area.
- Managed appointment scheduling and follow-ups to optimize clinic workflow and client satisfaction.
Veterinary Technician/Receptionist
4 Years 7 Months- General office work, answering phones and taking messages, making appointments, scheduling meetings, filing and record-keeping, office supply ordering, coordinating work-related social events, running errands such as banking and document delivery, and general cleaning of work area and reception area.
- Managed appointment scheduling and follow-ups to optimize clinic workflow and client satisfaction.
- Administered medications and vaccinations to patients, ensuring compliance with health regulations.
- Administered vaccinations and medications, ensuring compliance with veterinary protocols and regulations.
- Assisted in surgical procedures, maintaining sterile environments and supporting veterinarians during operations.
Administrative Assistant/Receptionist
4 Years 2 Months- General office work, answering phones and taking messages, making appointments, scheduling meetings, filing and record-keeping, office supply ordering, coordinating work-related social events, running errands such as banking and document delivery, and general cleaning of work area and reception area.
Education
General Equivalency Diploma
Skills
Customer support
Customer service
Payment processing
Call center experience
Client relations
File management
System documentation
Meeting deadlines
Order processing
Complaint handling
Outbound calling
Sales strategies
Teamwork and collaboration
Data entry
Administrative and office support
Timeline
Client Service representative/supervisor
Flagler Animal Hospital
12.2024 - 08.2025Read More
Veterinary Technician/Receptionist
Granada Animal Hospital
01.2020 - 08.2024Read More
Administrative Assistant/Receptionist
Crane Lakes Sales
10.2015 - 12.2019Read More
Daytona State College
General Equivalency Diploma
Read More