KATHARINE MACDONALD
Daytona Toyota
Palm Coast,USA
11
years of professional experience
Results-driven professional with extensive experience team leadership and team management, skilled in customer satisfaction. Proven ability to implement strategies that drive growth and ensure compliance with company standards.
Work History
Sales Associate
1 Month- Exceeded sales targets through effective customer engagement and product knowledge.
- Collaborated with team members to streamline sales processes and enhance customer experience.
- Trained new associates on dealership processes and customer service protocols.
- Maintained accurate inventory records using dealership management software.
Client Service representative/supervisor
8 Months- Performed general office work, answered phones, took messages, scheduled appointments and meetings, maintained filing and record-keeping, ordered office supplies, coordinated work-related social events, ran errands including banking and document delivery, and ensured cleanliness of work and reception areas.
- Coordinated appointment scheduling and follow-ups, enhancing clinic workflow and improving client satisfaction.
- Provided exceptional customer service to pet owners, fostering strong client relationships.
- Assisted veterinary staff in scheduling appointments and managing client inquiries effectively.
- Streamlined patient intake processes, enhancing operational efficiency within the clinic.
Veterinary Technician/Receptionist
4 Years 7 Months- Performed general office tasks including answering phones, scheduling appointments, filing, and maintaining records, contributing to efficient clinic operations.
- Managed appointment scheduling and follow-ups to optimize clinic workflow and client satisfaction.
- Administered medications and vaccinations to patients, ensuring adherence to health regulations and supporting patient well-being.
- Administered vaccinations and medications, ensuring compliance with veterinary protocols and enhancing patient care.
- Assisted in surgical procedures, maintaining sterile environments and supporting veterinarians during operations.
Administrative Assistant/Receptionist
4 Years 2 Months- Performed general office tasks, answered phones, and took messages.
Education
General Equivalency Diploma
Skills
Customer care
Customer satisfaction
Sales communication
Multi-tasking strength
Collaborative teamwork
Sales transactions
Inventory management
System documentation
Problem-solving skills
Dispute mediation
Dependable attendance
Goal oriented
Outgoing personality
Adaptability
Timeline
Sales Associate
Daytona Toyota
05.2026 - 06.2026Read More
Client Service representative/supervisor
Flagler Animal Hospital
12.2024 - 08.2025Read More
Veterinary Technician/Receptionist
Granada Animal Hospital
01.2020 - 08.2024Read More
Administrative Assistant/Receptionist
Crane Lakes Sales
10.2015 - 12.2019Read More
Daytona State College
General Equivalency Diploma
Read More