Katharine Sartori
Lake Placid,FL
Summary
Experienced front desk receptionist with a strong focus on delivering exceptional guest/patient services. Recognized for a pleasant personality and building positive customer relationships. Proficient in data entry. Excels in creating a welcoming atmosphere through friendly greetings and effective communication.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Dental Care Of Mid Florida
11.2023 - Current
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintain organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Schedule and confirmed appointments.
- Confirm patients insurance is currently active and accurate.
- Manage high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Front Desk Receptionist
Millennium Physician Group
09.2020 - 11.2023
- Greeted patients warmly and make them feel welcome.
- Answer incoming calls, redirect callers to the appropriate personnel or department and take messages as needed.
- Process payments from customers using a variety of payment methods including credit cards, and checks.
- Update patient information in databases regularly to ensure accuracy of records.
- Protect patients rights by maintaining confidentiality of personal and financial information.
Server
Smoke Shack Bbq
03.2017 - 01.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Operated POS terminals to input orders, split bills and calculate totals.
Office Manager Assistant
Dr. Neil Shechtman
05.2018 - 09.2020
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Reviewed files and records to obtain information and respond to requests.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Lake Placid Highschool
05.2004
Skills
- Customer service oriented
- Telephone Etiquette
- Scheduling
- Customer Assistance and Interaction
- Ability to multitask
- Time management skills
- Payment Processing
- Confidentiality handling
Timeline
Front Desk Receptionist
Dental Care Of Mid Florida
11.2023 - Current
Front Desk Receptionist
Millennium Physician Group
09.2020 - 11.2023
Office Manager Assistant
Dr. Neil Shechtman
05.2018 - 09.2020
Server
Smoke Shack Bbq
03.2017 - 01.2022
High School Diploma -
Lake Placid Highschool
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