Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Katharine Stanislav

Oklahoma City,OK

Summary

Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

7
7
years of professional experience

Work History

General Manager

Crumbl
Oklahoma City, OK
01.2022 - Current
  • Oversaw daily operations to ensure efficient workflow and staff performance.
  • Facilitated team meetings to discuss goals, challenges, and operational improvements.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Shift Lead

Crumbl
Oklahoma City, OK
02.2021 - 01.2022
  • Ensured product quality by monitoring baking processes and adhering to safety standards.
  • Resolved customer inquiries and complaints efficiently to enhance overall satisfaction.
  • Completed opening and closing duties to facilitate business operations.

Emergency Patient Coordinator

Integris
Oklahoma City, OK
11.2018 - 06.2021
  • Communicated effectively with patients to address inquiries and provide support.
  • Collaborated with medical staff to streamline and improve prompt patient flow.
  • Ensured all paperwork related to patient care was completed accurately and timely.
  • Coordinated care information and referrals between hospital doctors and private practice.

ER Nurse Resident

Integris
Oklahoma City, OK
06.2018 - 11.2018
  • Assessed patient conditions and prioritized care based on urgency and needs.
  • Collaborated with physicians to develop and implement treatment plans.
  • Managed multiple cases simultaneously in a fast-paced environment.

Education

Bachelor of Science - Nursing

Oklahoma Christian University
Edmond, OK
05-2018

Skills

  • Customer service
  • Team leadership
  • Quality assurance
  • Conflict resolution
  • Problem solving
  • Workflow planning

Timeline

General Manager

Crumbl
01.2022 - Current

Shift Lead

Crumbl
02.2021 - 01.2022

Emergency Patient Coordinator

Integris
11.2018 - 06.2021

ER Nurse Resident

Integris
06.2018 - 11.2018

Bachelor of Science - Nursing

Oklahoma Christian University
Katharine Stanislav