Katheleen Cubillos
Silver Spring,MD
Summary
Hardworking and passionate Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator with expertise in leadership , team collaboration , possessing outstanding customer service skills.
Overview
7
7
years of professional experience
Work History
Team Leader Manager
Jamba Juice
10.2018 - 03.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Shift Scheduling
- Payroll Management
- Bank deposit procedure
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Assisted in boosting restaurant sales by upselling menu items and promoting daily specials to guests.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
Cashier
Grill Kabob
10.2018 - 11.2018
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Learned duties for various positions and provided backup at key times.
Host - Server
Sardis Peruvian Chicken
09.2017 - 06.2018
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
No Degree - English As A Second Language
Mentora College
Washington, DC08.2020
No Degree - English As A Second Language
LADO International Institute
Washington, DC06.2018
High School Diploma -
Fundación Educativa Colegio Diocesano Ricaurte
Fusagasuga, Colombia12.2012
Skills
- Customer Service
- Guest Engagement
- POS system operations
- Food Running
- Excellent Multitasking
- Leadership Development
- Reliability and punctuality
- Patience and Empathy
- Leadership Development
- Excellent Multitasking
Languages
Spanish
English
Timeline
Team Leader Manager
Jamba Juice
10.2018 - 03.2024
Cashier
Grill Kabob
10.2018 - 11.2018
Host - Server
Sardis Peruvian Chicken
09.2017 - 06.2018
No Degree - English As A Second Language
Mentora College
No Degree - English As A Second Language
LADO International Institute
High School Diploma -
Fundación Educativa Colegio Diocesano Ricaurte
Similar Profiles
Emily MurphyEmily Murphy
District Manager at CMCS Juice- Jamba JuiceDistrict Manager at CMCS Juice- Jamba Juice
Kailee ChildressKailee Childress
Shift Lead at Jamba JuiceShift Lead at Jamba Juice
Hayden SommersHayden Sommers
Assitant General Manager at Jamba JuiceAssitant General Manager at Jamba Juice
Kylee BertramKylee Bertram
Team Member at Jamba JuiceTeam Member at Jamba Juice
Gabriella AlvaradoGabriella Alvarado
Nursing Assistant Extern at MedStar Montgomery Medical CenterNursing Assistant Extern at MedStar Montgomery Medical Center