Katherin Angeles
Howard Beach,NY
Summary
Results-driven restaurant manager with expertise in hiring, training, and guest satisfaction. Proven track record of enhancing operational efficiency and ensuring compliance with safety standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Restaurant Manager
Caridad Inc
3472 Fulton St
11.2011 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Coordinated with catering staff to deliver food services for special events and functions.
- Oversaw daily restaurant operations, ensuring high standards of service and food quality.
- Developed staff training programs to enhance team performance and customer satisfaction.
- Coordinated marketing initiatives to increase brand awareness and attract new customers.
Chief Operating Officer
Fresco Gourmet Market
Howard Beach, NY
11.2018 - 02.2020
- Streamlined operational processes to enhance efficiency and reduce costs across all departments.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Analyzed market trends to identify growth opportunities, driving expansion of product lines and services.
- Established vendor relationships that enhanced procurement processes and reduced lead times for inventory replenishment.
- Coordinated training programs aimed at enhancing staff capabilities and promoting a culture of continuous improvement.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
Loan Officer Assistant
Travieso Real State Agency
87-11 Jamaica Ave.
03.2011 - 10.2011
- Assisted in processing loan applications and verifying borrower information
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Coordinated communication between clients and lenders to facilitate smooth transactions
Education
Bachelor of Communications - Journalism And Mass Communication
UASD
Santiago, Dominican Republic 10.2010
Bachelor of Administration - Marketing And Finances
Maria Auxiliadora
Moca, Dominican Republic06-2005
Skills
- Hiring, Training & Development Talent
- Document Organization & Operation Management
- Safe Food Handling Practices
- Guest Satisfaction
- POS Terminal Operation
- Detail orientated Multilingual
- Data-driven decision making
- Facilities management
- Corporate social responsibility
- Risk & Logistics management
Certification
* 2002- Social Manners, Etiquette and Protocol course.
* 2003- Table Protocol and Guest Warming.
* 2012- Food Safety and Handling.
* 2019- Leader 360°- Teambuilding.
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Chief Operating Officer
Fresco Gourmet Market
11.2018 - 02.2020
Senior Restaurant Manager
Caridad Inc
11.2011 - Current
Loan Officer Assistant
Travieso Real State Agency
03.2011 - 10.2011
Bachelor of Communications - Journalism And Mass Communication
UASD
Bachelor of Administration - Marketing And Finances
Maria Auxiliadora