Katherina Carson
Broomfield,CO
Summary
Dynamic operations leader with experience in driving performance and profitability in fast-paced environments. Expertise in strategic planning, EBITDA growth, and fostering high-performing teams. Proven track record of successful mergers and acquisitions, with a focus on enhancing operational efficiency and cross-functional collaboration.
Overview
20
20
years of professional experience
Work History
Regional Operations Manager
Peak Dental Services
Denver, Colorado
11.2020 - Current
- Spearheaded operational improvements in specialty and oral surgery branches, resulting in a 40% revenue increase within 6 months.
- Developed and enforced new internal policies, boosting staff retention by 15% post-acquisition.
Achieved a 20% reduction in supply costs, enhancing 4-wall EBITDA within 7 months. - Successfully relaunched all Denver Metro practices, exceeding revenue goals by 40% within 4 months.
- Directed daily operations across multiple dental offices in the region.
- Streamlined appointment scheduling processes to enhance patient flow and service efficiency.
- Coordinated staff training programs to improve team performance and compliance standards.
Treatment Coordinator
Peak Dental Services / Mile High Implant Centers
Denver, Colorado
11.2018 - Current
- All on X high end patient advocate sales. Sold hundreds of All on X arches throughout A0X 10 year career, Snap Dentures & Implant sales.
- Coordinated patient appointments and treatment schedules effectively.
- Assisted with insurance verification and benefit explanations.
- Educated patients on procedures and post-treatment care instructions.
- Collaborated with dental staff to ensure seamless patient experiences.
- Handled patient inquiries and resolved concerns promptly.
- Conducted financial consultations with patient and set up payment plans.
General Manager
Teeth Tomorrow
Denver, CO
06.2016 - 11.2018
- Drove a 25% increase in year-over-year business growth through the implementation of strategic operational initiatives.
- Cultivated customer and employee loyalty in updating established practices strategic approach, establishing a strong market presence.
- Analyzed performance reports to identify improvement opportunities and successfully implemented targeted changes. Switched patient approach to a relational vs transactional sales objective/model for elite prosthesis surgery procedures.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Developed sales strategy and consistently closed 2X goals for high end dental implant products.
- Treatment Coordinator All on X sales, snap dentures & Implant sales
Office Manager
Lowry Advanced Dentistry
Denver, CO
09.2012 - 06.2016
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping within the initial 60 days in role, resulting in a 65% improvement in revenue.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel decreasing turnover by 40% and increasing promotion rates by 20%.
Senior Manager
Sutra Dental Spa
San Diego, CA
01.2009 - 08.2012
- Grew multi-location luxury private practice.
- Led multiple projects and introduced new systems, tools, and processes to achieve growth objectives within 8 months.
- Authored business's KPIs and P&L to present regular reporting to executive leadership, highlighting progress on key metrics, business trends, and recommendations to further grow the business.
- Mentored and developed staff in their business acumen, reinforcing their ability to achieve all sales targets through KPI analytics and coaching.
Founder & Owner
Enhance Your Beauty
La Jolla, CA
06.2008 - 12.2011
- Owned and operated a permanent cosmetic studio.
- Grew client base to maximum capacity by year 2, relying on an exclusive referral network.
- Developed and achieved revenue goals by 200% in the first two years.
- Maintained consistent revenue performance with increasing precision in cost containment.
Couture Wedding Gown Sales
Francesca Carolina Wedding Boutique
San Diego, California
05.2006 - 06.2008
- Sold couture wedding dresses. Worked closely with brides and bridal parties to fascilitate wedding vision.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor Of Business Management - Operations Management
UOP
DenverSkills
- P&L Management
- Team Development and Scaling
- Cross-Functional Leadership
- Strategic Operational Planning
- Financial Acumen
- Sales High Close Rate
- Excellent Communication/Interpersonal Skills
Volunteer Experience
Director of Operations
Backpacks of Mercy, 08/01/15, Current
Timeline
Regional Operations Manager
Peak Dental Services
11.2020 - Current
Treatment Coordinator
Peak Dental Services / Mile High Implant Centers
11.2018 - Current
General Manager
Teeth Tomorrow
06.2016 - 11.2018
Office Manager
Lowry Advanced Dentistry
09.2012 - 06.2016
Senior Manager
Sutra Dental Spa
01.2009 - 08.2012
Founder & Owner
Enhance Your Beauty
06.2008 - 12.2011
Couture Wedding Gown Sales
Francesca Carolina Wedding Boutique
05.2006 - 06.2008
Bachelor Of Business Management - Operations Management
UOP