Katherina Kononenko
Vancouver,WA
Summary
Punctual, organized and responsible individual with over 1.5 years of Customer service experience, and 1+ years experience processing payments. Highly skilled Operations Processor with background in managing operational processes, ensuring accurate transaction processing, and maintaining regulatory compliance. Strong communication skills facilitate effective coordination between teams to optimize operations. Demonstrated ability to implement process improvements leading to increased efficiency and accuracy. Known for strong problem-solving abilities and keen attention to detail.
Overview
4
4
years of professional experience
Work History
Workflow Coordinator
US Bank National Lockbox
Portland, OR
03.2024 - Current
- Monitored daily tasks to identify areas of improvement.
- Coordinated with cross-functional teams to develop workflows that optimized operational efficiency.
- Participated in meetings to discuss process improvements and changes.
- Provided guidance on best practices for workflow management techniques.
- Used daily system logs to document production information, discussing issues with management.
- Identified bottlenecks in existing system flows and proposed solutions for resolution.
- Ensured compliance with regulatory requirements regarding workflow processes.
- Distributed workload, monitored production and participated in work as necessary.
- Coordinated with other work areas as required to ensure compliance with service standards and regulatory deadline.
- Prepared reports, records and performance monitoring informing management of operational activities.
- Provided work direction and training to staff.
Operations Processor
US Bank Government Lockbox
Portland, OR
06.2022 - 03.2024
- The main functions of this position included processing checks and invoices received by mail as well as reviewing checks for special instructions given by customers and determining the appropriate item handling.
- Performed data import, scanning or manual keying processes to verify invoice accuracy.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Oversaw multiple accounts and worked diligently to meet performance goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
Language Link
Vancouver, WA
07.2020 - 05.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered 150+ inbound calls daily and directed to individuals or departments.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Fielded incoming calls, answered questions and transferred calls internally.
- Maintained excellent customer satisfaction through polite, calm demeanor.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Upheld strict quality control policies and procedures during customer interactions.
Education
High School Diploma -
Heritage High School
Vancouver , VA06.2020
Associate of Arts -
Clark College
Vancouver, WASkills
- Customer Service
- Bilingual
- Schedule mastery
- Process Optimization
- Office Equipment Proficiency
- Call Center Operations
- Organizational skills
- Efficient and Detail-Oriented
- Reliable and Punctual
Timeline
Workflow Coordinator
US Bank National Lockbox
03.2024 - Current
Operations Processor
US Bank Government Lockbox
06.2022 - 03.2024
Customer Service Representative
Language Link
07.2020 - 05.2022
High School Diploma -
Heritage High School
Associate of Arts -
Clark College
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