Summary
Overview
Work History
Education
Skills
Certifications
Timeline
Generic

KATHERINE ALEXANDRE

Baldwin,USA

Summary

Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.

Overview

21
21
years of professional experience

Work History

Receptionist

Northwell Health Long Island Jewish Medical Center
New Hyde Park, USA
01.2008 - Current
  • Greet clients and visitors, address inquiries, and direct them to appropriate departments
  • Manage and update computer databases, ensuring accurate and organized information
  • Operate multi-line telephone systems to efficiently handle and direct high call volumes
  • Assist internal staff with administrative tasks, optimizing team productivity while adhering to HIPAA guidelines

Teen Counselor

PAL
Brooklyn, NY
04.2023 - 12.2024
  • Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
  • Provided teen group counseling services
  • Co-leader of teen-pregnancy/parenting counseling
  • Assessed and evaluate teens with substance abuse issues
  • Provide counseling and support to help teen overcame addiction

Receptionist

Orthopedic Surgeon of Long Island Associates
New Hyde Park, USA
09.2005 - 01.2008
  • Managed front desk operations, including patient check-in, appointment scheduling, telephone communication, and professional customer service.
  • Verified patient demographics, insurance eligibility, benefits, and medical information to support accurate registration, billing, and patient care.
  • Coordinated specialist referrals and collaborated with physicians, clinical staff, insurance companies, and outside medical offices to support continuity of care.
  • Trained new staff on front office procedures, patient registration, administrative protocols, and office technology systems.

Education

Master of Arts - Social Work, 6/2028

Capella University
Minnesota City, MN

Bachelor of Arts - Psychology, 09/2024

Southern New Hampshire University
Manchester, NH

Certificate - Medical Assistant, 06/2004

Wood Tobe-Coburn School
New York , NY

Associate of Arts - Business Management, 04/2018

Plaza College
Forest Hills, NY

Skills

  • Referral Verification
  • Telephonic Triage
  • HIPAA Guidelines
  • Payment and Collection
  • Typing and Filing
  • Problem-Solving
  • Patient Data Processing
  • Inventory Oversight skill
  • Patient Referral
  • Group counseling
  • Easily integrates into new environments and workflows

Certifications

CPR & First Aid | American Heart Association | Expiring (04/2027)

Timeline

Teen Counselor

PAL
04.2023 - 12.2024

Receptionist

Northwell Health Long Island Jewish Medical Center
01.2008 - Current

Receptionist

Orthopedic Surgeon of Long Island Associates
09.2005 - 01.2008

Certificate - Medical Assistant, 06/2004

Wood Tobe-Coburn School

Bachelor of Arts - Psychology, 09/2024

Southern New Hampshire University

Master of Arts - Social Work, 6/2028

Capella University

Associate of Arts - Business Management, 04/2018

Plaza College
KATHERINE ALEXANDRE