KATHERINE ALEXANDRE
Northwell Health Long Island Jewish Medical Center
Baldwin,United States
1
Certification
21
years of professional experience
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Work History
Receptionist
18 Years 8 Months- Greet clients and visitors, address inquiries, and direct them to appropriate departments
- Manage and update computer databases, ensuring accurate and organized information
- Operate multi-line telephone systems to efficiently handle and direct high call volumes
- Assist internal staff with administrative tasks, optimizing team productivity while adhering to HIPAA guidelines
Teen Counselor
1 Year 8 Months- Utilized motivational interviewing techniques to encourage positive change in clients' lives.
- Provided teen group counseling services
- Co-leader of teen-pregnancy/parenting counseling
- Assessed and evaluate teens with substance abuse issues
- Provide counseling and support to help teen overcome addiction
Receptionist
2 Years 4 Months- Managed front desk operations, including patient check-in, appointment scheduling, telephone communication, and professional customer service.
- Verified patient demographics, insurance eligibility, benefits, and medical information to support accurate registration, billing, and patient care.
- Coordinated specialist referrals and collaborated with physicians, clinical staff, insurance companies, and outside medical offices to support continuity of care.
- Trained new staff on front office procedures, patient registration, administrative protocols, and office technology systems.
Education
Master of Social Work
Expected in 06/2028
Bachelor of Arts - Psychology Concentration Mental Health Counseling
Associate of Arts - Business Management
Certificate - Medical Assistant
Skills
Referral Verification
HIPAA Guidelines
Typing and Filing
Patient Data Processing
Patient Referral
Telephonic Triage
Payment and Collection
Problem-Solving
Inventory Oversight skill
Group counseling
Easily integrates into new environments and workflows
Certification
CPR & First Aid | American Heart Association | Expiring (04/2027)
Timeline
Teen Counselor
PAL
04.2023 - 12.2024Read More
Receptionist
Northwell Health Long Island Jewish Medical Center
01.2008 - CurrentRead More
Receptionist
Orthopedic Surgeon of Long Island Associates
09.2005 - 01.2008Read More
Wood Tobe-Coburn School
Certificate from Medical Assistant
Read More
Plaza College
Associate of Arts from Business Management
Read More
Southern New Hampshire University
Bachelor of Arts from Psychology Concentration Mental Health Counseling
Read More
Capella University
Master of Social Work
Read More