Katherine Ann Simpson
Sun Prairie,WI
Summary
Dynamic telecommunications professional with extensive experience at AT&T, excelling in network troubleshooting and project coordination. Proven track record in managing complex switch translations and circuit provisioning, while fostering strong customer relationships. Adept at inventory management, ensuring operational efficiency in high-demand environments. Passionate about delivering exceptional service and innovative solutions.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Parts Specialist
Potawatomi Hotel & Casino
Milwaukee, Wisconsin
07.2014 - 2014
- Managed inventory levels for parts and supplies in busy casino operations.
- Processed orders and shipments using inventory management systems.
- Coordinated with vendors to source quality parts and materials.
- Assisted staff in identifying parts needed for maintenance tasks.
Network Telecommunication Specialist, Siemens/GenBand DCO Translations Center
AT&T
Milwaukee, WI
05.2003 - 07.2012
- Translated, tested, and troubleshot Siemens & GenBand DCO switch message trunks, 911 trunks, ISDN prime and DID circuits, and centralized translation functions, ensuring seamless communication across systems. Managed large-scale projects, including 911 MF to SS7 conversions, tandem rehomes, and 1A to Siemens switch conversions for Chicago Central Offices, optimizing network capacity for over 10,000 trunks and facilitating analog to VOIP conversions for Custom Business Consumers.
- Managed customer inquiries and resolved issues efficiently.
- Collaborated with teams to develop training materials for staff.
- Analyzed data trends to improve service delivery processes.
Telecommunications Specialist Network Central Offices
AT&T
Milwaukee, WI
01.2003 - 05.2003
- Maintained DMS 100 central office equipment through testing, repair, and analysis, ensuring optimal functionality. Installed special and DSL circuits to support network operations and managed central office records for accurate tracking.
- Configured telecommunications systems to enhance service delivery and customer satisfaction.
- Collaborated with cross-functional teams to troubleshoot network issues and improve performance.
- Provided technical support to customers using advanced communication tools and software.
Telecommunications Specialist Trunk Provisioning
AT&T
Milwaukee, WI
06.1999 - 01.2003
- Provisioned, tested, and troubleshot cellular, CLEC, local, tandem, IXC, and 911 trunks to ensure reliable communication services.
Service Representative Custom Business Services
AT&T
Madison, WI
10.1997 - 06.1999
- Advocated for large business customers by acquiring knowledge of telecommunications products and services, utilizing interviewing skills to identify consumer needs.
Education
Bachelor of Arts - Social Work
University of Wisconsin Madison
Madison, WisconsinAssociate Degree - Electronics
Waukesha County Technical College
Pewaukee, WisconsinAssociate Degree - Electronic Telecommunications
Waukesha County Technical College
Pewaukee, WisconsinSkills
- Network troubleshooting
- Switch translations
- Circuit provisioning
- Inventory management
- Project coordination
- Customer relationship management
Certification
Department of Regulation & Licensing, State of Wisconsin Social Worker, ETA, Certified Electronics Technician with (broadband voice over internet protocol), Certified Computer Service Technician.
Timeline
Parts Specialist
Potawatomi Hotel & Casino
07.2014 - 2014
Network Telecommunication Specialist, Siemens/GenBand DCO Translations Center
AT&T
05.2003 - 07.2012
Telecommunications Specialist Network Central Offices
AT&T
01.2003 - 05.2003
Telecommunications Specialist Trunk Provisioning
AT&T
06.1999 - 01.2003
Service Representative Custom Business Services
AT&T
10.1997 - 06.1999
Bachelor of Arts - Social Work
University of Wisconsin Madison
Associate Degree - Electronics
Waukesha County Technical College
Associate Degree - Electronic Telecommunications
Waukesha County Technical College