Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katherine Avila

Indianapolis,IN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

DD's Discount
Hialeah, FL
11.2022 - 03.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Package Handler

United Parcel Service, UPS
Hialeah, FL
10.2022 - 10.2022
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Organized packages according to type, size, destination, and other specifications.
  • Stacked boxes onto pallets in an efficient manner.
  • Checked all outgoing shipments to ensure accuracy of contents.
  • Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.

Education

High School Diploma -

Stellar Leadership Academy
Miami, FL
06-2022

Skills

  • Complaint resolution
  • Scheduling
  • Data Entry
  • Product Knowledge
  • Paperwork Processing
  • Call Management
  • Coordination
  • High-energy attitude
  • Microsoft Office expertise
  • Conflict Resolution
  • Customer Relations
  • Critical Thinking
  • Dispute Resolution
  • Team Development
  • Documentation
  • Follow-up skills
  • Retail sales customer service
  • Store maintenance
  • Clerical Support
  • Multi-Task Management
  • Microsoft Outlook
  • Receiving support

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Representative

DD's Discount
11.2022 - 03.2024

Package Handler

United Parcel Service, UPS
10.2022 - 10.2022

High School Diploma -

Stellar Leadership Academy
Katherine Avila