Katherine Aylor
Summary
Passionate Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to cultivate partnerships and growing business.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
J&M Industries
Ponchatoula, LA
08.2023 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Respond to customer requests for products, services, and company information.
- Collaborate with multiple departments, including shipping, to deliver product on a specific timeline.
- Educate customers about billing, payment processing and support policies and procedures.
- Calculate correct order totals, updated accounts, and maintained detailed records for inventory management.
K12 Specialist & Bid Analyst
Gold Star Foods
Ponchatoula, LA
07.2017 - 06.2023
- Corresponded with over 25 school nutrition managers daily to ensure an order fill rate over 98.6%.
- Organized and maintained all digital and physical files for bids, projects, business records, and customer accounts.
- Verified all bids for accuracy and profitability.
- Provided clerical support, addressing routine and special requirements.
- Organized large-scale events, ensuring seamless execution of logistics, registration, catering, and venue management.
Relationship Banker
First Guaranty Bank
Ponchatoula, LA
10.2015 - 06.2017
- Opened accounts, ordered checks, debit cards, and furnished online banking details.
- Resolved customer issues, improved operations, and provided exceptional customer service.
- Adhered to security procedures and reported potential fraud or safety violations to management.
- Wrote and distributed customer correspondence.
- Maintained confidentiality of bank records and client information.
Lead Teller
JP Morgan Chase
Hammond, LA
11.2010 - 10.2015
- Performed accurate, high-volume money counts at one of the busiest banks in Louisiana.
- Created teller schedules to keep weekly shifts properly staffed.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Acted as manager on duty.
Education
Bachelor of Science -
Southeastern Louisiana University
Hammond, LASkills
- Customer Service
- Time Management
- Microsoft Office Suite
- Decision-Making
- Inventory Control
- Order Processing
- Client Relations
- Payment Processing
- Conflict Resolution
- Account Management
Timeline
Customer Service Representative
J&M Industries
08.2023 - Current
K12 Specialist & Bid Analyst
Gold Star Foods
07.2017 - 06.2023
Relationship Banker
First Guaranty Bank
10.2015 - 06.2017
Lead Teller
JP Morgan Chase
11.2010 - 10.2015
Bachelor of Science -
Southeastern Louisiana University