Katherine Borchert
Bar Manager
Denver,CO
Summary
Versatile Bar Manager and Bartender adept at overcoming challenges and streamlining operations. Transforms deficient operations into successful enterprises. Motivational leader and problem solver.
Overview
2
2
years of professional experience
Work History
Bar Manager
Denver Milk Market
Denver, CO
05.2022 - Current
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Improved customer service rankings by resolving issues quickly and accurately.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Decreased waste, following strict recipes and drink measurement protocol.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Prepared for and executed new menu implementations.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
Lead Bartender
Denver Milk Market
Denver, CO
11.2021 - 05.2022
- Closed out cash register and prepared cashier report at close of business.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Consulted with managers to organize special events and promotions.
- Poured and prepared mixed drinks for over 500 customers daily.
- Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Bartender
Denver Milk Market
Denver, CO
07.2021 - 11.2021
- Kept bar presentable and well-stocked to meet customer needs.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Operated efficiently in high-volume setting to prepare and serve more than 100 drinks per hour.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Server
Denver Milk Market
Denver, CO
05.2021 - 07.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Reporter
Halston Media Company
Somers, NY
08.2019 - 07.2020
- Wrote and submitted accurate, engaging and fact-checked stories.
- Interviewed guests on specific topics.
- Investigated important community issues and put together well-received reports.
- Conducted live and taped interviews to obtain information.
- Responded 24/7 to emergencies and breaking news stories with strong sense of urgency.
- Established and maintained relationships with credible sources.
- Confirmed veracity of 10 articles weekly, communicated with journalists and interviewed subjects to gather details.
- Planned and conducted research and pitched long-form stories to promote investigative news topics.
- Helped shape narrative on key issues through effective storytelling and knowledge of public opinion.
Education
Bachelor of Arts - Digital Communications And Media
SUNY College At New Paltz
New Paltz, NY05.2019
Associate of Science - Social Sciences
Westchester Community College
Valhalla, NY05.2016
Skills
- Supply Ordering
- Suggestive Selling
- Staffing and Sales Reporting
- Corrective Actions
- Staff Training
- Front of House Management
- Cocktail Knowledge
- Anticipating Problems
- Menu Pricing and Writing
Accomplishments
- Cocktail winner of 2022 Colorado Cocktail Cookbook for Denver Milk Market for "Pike's Peach"
- Worked with Warner Brother’s to promote film "The Batman" with cocktail “Gotham’s Ghost”
- Cocktail “Denver Debutante” placed in top 5 in 2022 Chicken Fights
- Member of the National Honor Society of Communications, Lambda Pi Eta
- Supervised team of 16 staff members.
- Improved team productivity with morale-boosting incentives.
- Worked in tandem with sponsors to create menu for Denver Pride 2022
Timeline
Bar Manager
Denver Milk Market
05.2022 - Current
Lead Bartender
Denver Milk Market
11.2021 - 05.2022
Bartender
Denver Milk Market
07.2021 - 11.2021
Server
Denver Milk Market
05.2021 - 07.2021
Reporter
Halston Media Company
08.2019 - 07.2020
Bachelor of Arts - Digital Communications And Media
SUNY College At New Paltz
Associate of Science - Social Sciences
Westchester Community College
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