Katherine Boupharath

(Reason for Leaving: Company wide lay off due to downsizing)

• Served as main liaison for candidates and 25 Gastroenterology Stakeholders across the U.S. throughout the recruitment process, ensuring cohesive communication.
• Maintained expert- level knowledge of all clinicals studies to effectively educate and engage potential candidates.
• Actively re-enrolled existing and new candidates across multiple platforms (social media, EMR's, etc.) to ensure consistent eligibility.
• Proactively re-engaged 100% of candidate enrollments from prior year, with new qualifying candidates in current year.

• Promoted from "Client Relations Specialist" held previously.
• Assisted with transition from paper-based to electronic health records systems, ensuring seamless integration.
• Improved patient care by accurately maintaining and updating medical records in timely manner.
• Coordinated with external agencies for accurate billing and insurance claims processing based on updated medical records.
• Established and managed policies for completing, coding, signing, and indexing records.
• Trained new staff members on proper procedures for managing, organizing, and storing medical records.

• Provided customer service support to all patient inquiries via phone in person, eMail, and other channels.
• Enhanced client satisfaction by addressing concerns and providing timely solutions to issues.
• Possessed thorough understanding of patients’ insurance coverage and billing processes.
• Reviewed eligibility of benefits (EOB) and answered inquiries from patients and insurance companies.
• Compiled and finalized surgical documentation packets in preparation for scheduled procedures.
• Cross- trained current employees and new hires to foster cohesive work environment and maintain alignment in practice.

• Completed prerequisite online courses in college and accomplished certification as a MA and CNA to stay current and up to date on medical terminology.

• Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
• Supported billing staff by making corrections to invoices and insurance submissions.
• Implemented electronic health record system that streamlined documentation, improving overall efficiency within office.
• Conducted weekly bank deposit runs, ensuring financial transactions were handled efficiently.
• Trained new employees effectively to ensure seamless integration into team and maintain high standards of service.
• Scheduled clinic and aesthetician appointments for all eight running clinics.

• Reviewed complex referrals for completeness and followed up for additional information if necessary.
• Kept detailed records of all referral activities, including tracking and follow-up referral status.
• Gathered complete patient and procedure information and entered data accurately into database.
• Obtained and advised patients of all necessary pre-certification and referrals needed for financial reimbursement.
• Obtained and understood CPT and ICD-10 diagnosis codes required for planned treatment.
• Developed proficiency in multiple roles through targeted cross-training initiatives.